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In U Mobile, we drive business success through people in a fun environment.

If you believe you have the passion, trustworthiness, full of inspiration, innovativeness and creativity to contribute as part of a dynamic team, you have come to the right place!

Take the first step to explore an exciting career with us, email your CV to us at

Executive/Senior Executive - Customer Engagement Support
Division: Marketing Division
Location: Berjaya Times Square
Job Role

Participate in overall support and development of all customer engagement touch point. The role is to collate, review and implement process to improve customer experience, in addition to ensure that the frontline are supported, trained and equipped with the right tools to support existing product and services.

Key Accountabilities

  • Design, review, implement and improves end to end process in supporting customer’s journey throughout its lifecycle
  • Provide post implementation support for Products and Services to all customer engagement channels
  • Participate in major and high impact development of initiative to improve operation efficiency and quality of service
  • SME of products, services, processes and business support system; and collaborate closely with product/service owner
  • Assist in design, requirement gathering, development, implementation and support of improving current process and system enhancement for all engagement channels

Key Experiences and Qualifications

  • At least Diploma and above
  • At least 1 year of working experience in the related field
  • Preferably specializing in Customer Service or equivalent in telco industry