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This is the unpaid amount from your previous month’s bill(s). You must pay the exact amount as shown on the bill statement immediately to avoid service interruption.
It covers your monthly access fees and usage charges such as voice, roaming, value-added services, etc. You must pay the charges before the due date to avoid service interruption.
'Access Fee' is a monthly subscription fee paid for usage incurred from the previous month and is a recurring charge. An 'Advanced Access Fee' is a one-time fee that is charged to your first monthly bill and will be offset in your last monthly bill payment, should you decide to terminate your mobile service.
Stamp duty is a tax that is chargeable on legal documents.
Sales and Service Tax is a tax charged on taxable services provided to any taxable person in Malaysia in the course and furtherance of business.
Your mobile service may be suspended due to missed payments or if you make a request to suspend your mobile service. In these cases, a reactivation fee will be charged when you request to resume your mobile service.
The rebate will be displayed as a negative amount in your bill and will be offset from your total outstanding amount for that month.
Payments made via real time channels are updated in U Mobile’s system within an hour. Payments made via non-real time channels are sent to U Mobile the next working day.
Real-time channels – U Mobile Service Centre, Self-Care portal, MyUMobile App, 7-Eleven stores, Maybank2U and JomPay.
Non-real time channels – online banking, CIMB Clicks, RHB Online, POS Malaysia Online Payment, auto-debit, ATM and over-the-counter payment services such as POS Malaysia, e-Pay, Mobility One (M1) and cheque payment via postal mail.
Boosters and freebies are assigned to a particular plan. Thus, they will be forfeited if you change to a different plan.
The physical bill fee is charged in arrears. The charges below apply to physical bill request:
Non-itemised bill: RM5
Itemised bill: RM8
You will still be required to pay for the last physical bill sent to you, even after changing to the e-billing service.
Itemised billing is a detailed list of your call charges and services in your monthly bill. The monthly service fee for an itemised bill is RM8 per line.
A physical paper bill or summarised billing will display the summary of your charges without listing all your call charges or services in your monthly bill. The monthly bill for this service is RM5.
You can make payments using the following channels:
For Corporate Individual Account:
For Corporate Company Account, you can make payment via Online transfer and Online banking.
You can make payment using any of the following channels:
For Corporate Individual Account:
For Corporate Company Account:
You can make payment via Online transfer and Online banking. You may also liaise with your Account Manager for further details.
For Corporate Individual Account:
You may view or download your bill statement via the following channels:
For Corporate Company Account:
Only official Person in Charge will be able to view the bill statement from the same channel. Please liaise with your Account Manager for further details.
Prorated monthly access fee for both new & old plans will be charged.
Early Termination Penalty is a charge that customer must pay if you terminate a device contract before it expires.
To prevent and ensure you do not fall prey to online phishing and scam attacks, please be informed that the official sender address of U Mobile for e-bill is bill@u.com.my or ebill@u.com.my
For Corporate Individual Account, you can download and view your bills for the past 6 months via MyUMobile App.
For Corporate Company Account, only official Person in Charge will be able to view the bill via the MyUMobile App.
If you require further assistance, you can get in touch with us via the following channels.
We'll get back to you soon.
Find the nearest Enterprise Business Partner to you.
Get in touch with your Key Account Manager for urgent assistance.
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