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Self Help FAQ
Who is eligible to subscribe to the new Unlimited Power Plan?
All new U Mobile prepaid subscribers, effective from 17th February 2017 onwards, will automatically be activated on this new plan. For subscribers who are on the existing plan (Power Prepaid, New U Prepaid or U Prepaid plan) and wish to upgrade to the new Unlimited Power Plan, you can do so via UMB or SMS.
What does Unlimited Power Pack comes with?
The Unlimited Power Prepaid Pack is preloaded with the following:
- RM5 Credit
- FREE 200MB High Speed Internet
- FREE Basic Internet
- 10 days validity
- 100 mins FREE Calls* (10 mins per day)
How do I enjoy the FREE 200MB High-Speed Internet?
The FREE 200MB High Speed Internet will be given automatically upon the activation of your Unlimited Power Prepaid starter pack. It is valid for 10 days.
How do I enjoy the 100 minutes of FREE Calls?
Upon Unlimited Power Prepaid Pack activation, you will automatically enjoy 10 mins of FREE U Mobile – U Mobile calls every day for 10 days.
What are the local call and SMS rates for Unlimited Power Plan?
Both calls & SMS are charged at 12 sen. Charging block for calls are 30 sec/block.
How do I stay active?
Simply top up your account to stay active. Every RM1 top up is equivalent to 1 day of active period. The maximum active period at any one time is 365 days.
What is the validity of the Unlimited Power Plan?
The Unlimited Power Plan comes with 10 days active period and 60 days passive period.
Is the FREE calls promotion applicable to video calls?
No. The FREE calls only apply for local voice calls within the U Mobile network.
What happens when the FREE calls are used up?
Standard call rates will apply.
How do I calculate the number of days on which I will enjoy FREE call?
Every RM1 top-up gives you 1 day of FREE calls. If you top up RM10, you will get 10 days of FREE calls from the day you topped-up. The maximum number of FREE calls is capped at 365 days.