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Self Help FAQ

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What is Google Play™?
Google Play™ is where you get your Android apps, Google movies and more.
What is Carrier Billing in Google Play™?
Carrier Billing allows you to charge your Google Play™ purchases to your U Mobile postpaid bill or by deducting your prepaid airtime credit.
Who can use Carrier Billing in Google Play™?
It is available for all U Mobile postpaid and prepaid customers.
What do I need to start using Carrier Billing in Google Play™?
You will only need an active U Mobile postpaid or prepaid account, and a valid Gmail account.
How do I get more information regarding purchases on Google Play™?
How do I start paying with Carrier Billing in Google Play™?
Just select an item that you want to buy in Google Play™, choose U Mobile billing as your payment method, confirm your purchase and you’re done!
Payment method for subsequent purchases will follow the last payment method.
Can I still pay with Carrier Billing if I have previously used credit card for payment?
Yes. Just add a new payment method by clicking the Menu button at the top left corner of Google Play™ and select ‘Account’.
Is there a limit to the total amount that I can purchase in Google Play™?
Yes, postpaid and prepaid customers are able to purchase up to RM400 a month. However, we will review this regularly.
Is my purchase subject to GST?
Yes, all purchases are subject to GST. Please note that pricing in Google Play™ is excluding GST.
Can I pay with U Mobile on Google Play™ when I am roaming?
You may only if this is not your first purchase paid with U Mobile. Please note that roaming charges apply.