You are here

Self Help FAQ

Tell us what you're looking for.
Search results:
Who is eligible for 3X Data Promo?
3X Data Promo is applicable to UMI 30 & UMI 50 as well as Combo Indonesia, CI 30 & CI 50 by manual purchase or auto-renewal during promotion period.
What is the promotion period for 3X Data Promo?
The promotion is valid for limited time only.
What is Unlimited Mobile Internet?
Unlimited Mobile Internet is a prepaid subscription service for internet on your mobile phones. This mobile internet plan comes with free airtime and SMS (UMI 38 only). The subscription is available in UMI 20, UMI 30, UMI 38 and UMI 50. All UMI plans are valid for 30 days. Stay active to enjoy all services including voice, SMS & data.
Where can I check the extra quota?
You can check the data quota via UMB, SMS and U Mobile app.
How about the Video-Onz data quota?
The Video-Onz data quota remains unchanged.
What can I do to continue using data after being barred?
Just perform a top up and subs will be able to enjoy data again.
Is 4G LTE high speed internet available for all UMI plans?
All UMI (UMI 20, UMI 25, UMI 30, UMI 48, UMI38, UMI 50) is eligible for 4g LTE accept for UMI 18 and UMI28 which will connect to the internet at 3G.
What happens to my current UMI 18/28/48?
The current plans are still active until exhaustion. Afterwards, you can only purchase UMI 20/30/38/50. Those, who auto-renew their UMI 18/28/48 plan will stick to the same plan until further notice.
What will happen to my unused balance if the auto renewal fails but managed to renew the subscription on its second attempt?

Upon your first auto renewal fail, Internet will be charged at Pay-As-You-Use rate while Voice and SMS will still be deducted from UMI package. If the system manages to renew your subscription on its second attempt, your unused balance will roll-over to the new bundle. The maximum capping on allowable balance will still apply. Please do note that rollover of data/ internet is not possible as it is unlimited in its terms.

Will UMI auto-renewal happens during passive?
Your UMI data subscription will continue auto-renew during passive.