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Self Help FAQ
Who can use CreditShare service?
This service is available to U Mobile Prepaid customers only. Active Prepaid U Mobile customers are eligible to make a credit transfer using this CreditShare service. Active and passive (non-active) prepaid customers are eligible to receive credit.
Will I be charged for using this service?
Yes, you will be charged a RM0.50 service fee each time you make a credit transfer and a RM0.20 service fee when you receive credit via this service.
Do I need to have a minimum credit balance after transferring my credit?
Yes, you need to have minimum of RM1 credit balance after transferring credit and having the service fee deducted.
How much credit can I transfer/ request and what is validity period for the transfer/ request?
You can transfer/request the following:
- RM1 with 1 day validity
- RM3 with 3 days validity
- RM5 with 5 days validity
- RM10 with 7 days validity
What is the minimum and maximum amount of credit that I can transfer per transaction?
The minimum transfer is RM1 and the maximum transfer is RM10.
How much can I transfer in a month?
You can transfer up to RM100 each month.
What is the maximum number of times that I can transfer credit in a day?
You may transfer credit up to 10 times per day.
How do I make a credit transfer or request using CreditShare service?
You can make a credit transfer or request via the following methods:
- UMB (dial *118*3*7#)
- MyUMobile App
- Self Care
Will I be able to request for credit by sending a request via SMS when my number is not active?
No, but you can do so via UMB, MyUMobile App and Self Care.
Will I be able to use the CreditShare service when I’m outside of Malaysia?
Yes, just dial *118*3*7# to use the service. Alternatively, ensure that you are roaming with our roaming partner and you can subscribe using MyUMobile App or Self Care. Please note that you will be charged if you use SMS to subscribe to CreditShare service while roaming. The charges depend on the roaming country and operator that you have selected. For the full list, please go to u.com.my/international-roaming/roaming-overseas.