You are here

Self Help FAQ

Tell us what you're looking for.
Search results:
What is P98 Free Video subscription Promotion?
P98 subscribers are able to enjoy monthly premium access from one of our partners at no additional cost. Please visit for more info.
The promotion starts from 1st July 2016 and ends on 31st July 2017.
Who can sign up for Hero Postpaid Plans?
All Malaysians and foreigners above 18 years of age are eligible. It is available for new registrations, mobile number portability (MNP) port-ins, prepaid to postpaid migrations and change of rate plans.
What is the latest Hero Postpaid Plan?
Hero Postpaid P98 is the latest addition which offers:
  • 30GB data>
  • Unlimited calls to all-networks
  • Unlimited Video-Onz streaming
  • Free monthly video subscription promotion.
For more information on Video-Onz, please visit
When can I activate the free video subscription and how do I know if I have activated the subscription?
You can activate the video subscription once you have received an SMS to prompt for your activation. Upon the activation of your P98 plan, the SMS will be sent within 24 hours. You will than receive a confirmation SMS after you have successfully activated the subscription.
Do I have to activate the free video subscription every month?
For new users, respective premium subscription will automatically be renewed after 30 days. However, to unsubscribe or change to a different free video subscription, subscribers must perform the changes before the renewal date (between 30 days validity). Changes will only be reflected after the next renewal date.
I am already a premium subscriber of the selected video subscription, can I link the free video subscription to my existing account?
You will need to cancel your current premium subscription first before its renewal. Activate your free video subscription once the previous premium subscription expires at or you will need to create a new account with our respective partners.
I am subscribed to one of your free video subscription currently. I plan to change from P98 to another rate plan. Would I still get to enjoy the free video subscription?
No, as your premium access will be terminated. However, your non-premium account will still be active with our respective video partners.
What is Hero P70 15GB promotion?
This promotion is offered only to Hero P70 plan with an extra 8GB data every month.
The promotion ends on 31st December 2017.
Is there a Fair Usage Policy?
Yes. Please visit for more details.
What is Hero Plus Plan?
Hero Plus Plan is a member line that can be tagged to a Principal line. All member lines includes their respective minutes and are able to share principal’s data.