You are here
Self Help FAQ
For MB2, you may request to stop auto-renewal and your plan will be removed upon plan expiry. To stop auto-renewal, dial *118*2*5#.
Switching plans is only allowed when the validity of the subscribed plan expires.
Yes. The U Broadband Prepaid service will automatically be renewed when the validity expires, with the exception of MBDay and MB15, provided that you have sufficient balance in your account to subscribe.
If your account is inactive or has expired, you will not be able to use U Broadband. Do ensure that your account remains active.
Yes. You will be sent a SMS alert and also web redirected at various stages of usage, for example when your quota is almost used up or requires renewal.
The status of your account must be active if you wish to subscribe to U Broadband.