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Self Help FAQ
Upon your first auto renewal fail, Internet will be charged at Pay-As-You-Use rate while Voice and SMS will still be deducted from UMI package. If the system manages to renew your subscription on its second attempt, your unused balance will roll-over to the new bundle. The maximum capping on allowable balance will still apply. Please do note that rollover of data/ internet is not possible as it is unlimited in its terms.
Your subscription service will automatically unsubscribe & any unused balance will be forfeited.
Yes. You can dial *118*3*1*3# or send <Usage> to 28118 (each SMS will be charged 5 sen) to check on the data which you have consumed.
*Call rates applicable to New U Prepaid & U Prepaid plans only.
Please ensure a minimum credit balance of RM20 Credit for UMI 20, RM30 Credit for UMI 30, RM38 Credit for UMI 38 and RM50 Credit for UMI 50 in order to successfully subscribe for Unlimited Mobile Internet.