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Self Help FAQ

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How do I check the balance of my FREE Internet quota?
Dial *118#, then select < My Account >, then select < My Freebies >
How do I check my FREE calls validity?
Dial *118#, then select < My Account > , then select < My Freebies >
Am I allowed to switch my rate plan during the passive period?
No. Plan switching is only allowed when you are in an active period.
I’m currently a customer of another mobile service provider. Can I port in to U Mobile with a Power Prepaid plan?
Yes. Kindly visit the nearest U Mobile store/dealers or port in online at http://u.com.my/mnp
What happens to my remaining credit balance (if any) after I have switched to the Power Prepaid plan?
Your credit balance will be carried over after deducting a switching fee of RM3.
I prefer my previous prepaid plan. Can I switch back to my previous prepaid plan from the new Power Prepaid plan?
Yes, you are allowed to switch back to the New U Prepaid plan. However, subscribers of the U Prepaid plan can only switch back to the New U Prepaid plan.
Upon switching plans, what happens to all my existing promos and subscriptions that I currently enjoy?
All promos and subscriptions will be forfeited upon switching to the new plan.
Can I switch from my existing U Prepaid plan to a Power Prepaid plan? Are there any charges?
Yes, you can! Existing U Prepaid plan and New U Prepaid plan subscribers are allowed to switch to the Power Prepaid plan. There will be a one-time plan switching fee of RM3.
Is the FREE calls promotion applicable to video calls?
No. The FREE calls only apply for local voice calls within the U Mobile network.
What happens when the FREE calls are used up?
Standard call rates will apply.

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