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How do I activate Unlimited Mobile Internet Plan?
  • STEP 1 - Dial *118#
  • STEP 2 - Select 3 for 'Mobile Services'
  • STEP 3 - Select 1 for 'Unlimited Mobile Internet'
  • STEP 4 - Select the Unlimited Mobile Internet Plan that you want
Send or or or via SMS to 28118. Please ensure you have sufficient balance for successful activation.
How do I check my usage and balance?
  • STEP 1 - Dial *118#
  • STEP 2 - Select 3 for 'Mobile Services'
  • STEP 3 - Select 1 for 'Unlimited Mobile Internet'
  • STEP 4 - Select 'Check Usage/ Semak Baki'
Who can activate Unlimited Mobile Internet?

All U mobile prepaid users may activate this bundle, except U Broadband service subscribers.

What is the validity of this plan? How do I calculate the subscription and renewal period?

Subscription begins on your service activation date and will be renewed automatically at the end of 30 days.

Is UMI 38 still available? Are there any changes of UMI 38?

Yes. UMI 38 is still available. There is no change of UMI 38, except there is no additional 500MB of free data anymore, as the promotion ends at 31st of January 2015.

Which free voice minutes will get charged first: the 10 mins free calls with every top-up or the free calls too all networks from the new UMI bundles?
The free voice minutes to all network that comes with the new UMI bundles will be deducted first, no matter if you are calling a U Mobile number or other network.
If you have an active UMI plan and call a U Mobile number, charging precedence will be as follows:
  1. UMI Bundle
  2. Daily Free Calls
  3. Pay-As-You-Use Call Rates*

If you have an active UMI plan and call a number on other networks, charging precedence will be as follows:
  1. UMI Bundle
  2. Pay-As-You-Use Call Rates*

*Call Rates follow base prepaid plans
For Unlimited Power Prepaid plan, call rates charged at 12 sen/30 sec
For Power Prepaid, call rates charged at 7 sen/30 sec
For New U Prepaid & U Prepaid plans, call rates charged at 5 sen/30 sec
What happens if I exceeded my allotted minutes of voice calls? Am I still able to make calls?
Your outgoing calls will be charged at 12 sen/30sec all-net if you’re subscribing Unlimited Power Prepaid plan. Alternatively, you may also renew your unlimited mobile internet plan to start enjoying free talk time again.
Who can use CreditShare service?
This service is available to U Mobile Prepaid customers only. Active Prepaid U Mobile customers are eligible to make a credit transfer using this CreditShare service. Active and passive (non-active) prepaid customers are eligible to receive credit.
Will I be charged for using this service?
Yes, you will be charged a RM0.50 service fee each time you make a credit transfer and a RM0.20 service fee when you receive credit via this service.
Do I need to have a minimum credit balance after transferring my credit?
Yes, you need to have minimum of RM1 credit balance after transferring credit and having the service fee deducted.

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