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U Mobile Trade-In Offer

Yes. We will accept the phone even if you bought it from somewhere else.

The quoted values are to be based on the condition of the phone. If your phone passes the verification and inspection process, you will be receiving the specific amount of value for your phone. U Mobile reserves the final right to accept or decline any trade-in phones.

No. All trades are final. Phone cannot be returned to you at any time once the phone is traded-in.

You can trade-in your phone at any U Mobile Stores and U Mobile Premier Dealer shops.

The trade-in promotion is valid until further notice.

U Mobile will not be able to accept the phone which had failed the validation check.

Kindly refer to www.u.com.my/tradein for the list of phones that we will accept for trade-in.

Yes. The trade-in must be accompanied by a purchase of new device with either Postpaid or Prepaid plan.

Once we have accepted your phone, a data erasure process will be performed on the phone that will delete any data left in your phone through a third-party vendor/software that will ensure your data and information is safe. Data erased is not retrievable at any circumstances for your security consideration. You are responsible to keep your data safe by backing up your data before hand in for trade-in.

The value of the phone diminishes over time. But rest assured that we will provide you the best trade-in value for your phone. Kindly visit www.u.com.my/tradein for the most updated trade-in value for your phone.