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Yes. Subscriber of U Platinum can port out:- • after completion of 36-month contract • after paying off the penalty and all amounts due to U Mobile (if 36-month contract is not fulfilled at the time of request).
Please visit any of our U Mobile Service Centres in Malaysia.
The remainder of the Advance Payment that has not been offset in the monthly bills will be forfeited. Early Termination Charges (ETC) will also apply.
ETC will be based on the daily Access Fee (Monthly Access Fee divided by 30 days) multiplied by the number of days remaining in the contract. *Cancellation Charges calculation: E.g.: if we receive your termination notice on the 5th day of the 3rd month of the Minimum Period (U Platinum; Access Fee: RM498; Minimum Period of Service: 36 months;), your Cancellation Charges will be as follows:
|U Mobile Plan|
|Rate Plan||Cancellation Charges||Total Cancellation Charges|
|U Platinum||(RM 498 x 33) + (498/30*25) = RM16,849||RM 16,849|
The contract period for U Platinum is 36 months.
The credit limit for U Platinum is RM1000.
There will not be any charges. Fair Usage Policy applies. You will still be able to use more data at no charge;however, the surf speed will be reduced.
No. They cannot be converted from on-net (U Mobile to U Mobile) to off-net (U Mobile to Others) and vice versa. However, if the Free Voice or Free SMS has exceeded the allocation, Pay-As-You-Use (PAYU) rates will apply for the excess minutes or SMS.
Pay-As-You-Use rates will apply. 9 sen per 30 seconds.
No. They are to be used within the month. Unutilized Free Voice, Free SMS and Data will be forfeited.