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Mobile Number Portability (MNP)

All supplementary lines have to be ported together with the principal line.  Note: If a customer fails to inform the new mobile service provider of this during the porting request, the porting request will be rejected.

Your existing mobile number will appear on the receiver’s mobile phone screen.

The maximum that a mobile service provider can charge for a port is RM25 but the fees might vary downwards from one service provider to another. This fees will cover the administrative charges, issuance of your new SIM card and all other costs in relation to your port.

The principal line holder must visit the existing service provider to terminate the relevant supplementary line. The supplementary line holder will then need to re-register as a principal account holder.  Once this process is completed, then the primary principal holder (you) can port the line.

If you have any overdue bills or have existing contracts with your current mobile service provider, the current mobile service provider will reject your port request which is made by the new mobile service provider. In such a case, you will not get a refund of the administrative porting fees. Kindly ensure that you do not have any bills overdue or contracts still in place with the new mobile service provider (on contracts, cross refer to Item 24 below).  For prepaid users, you need to know that all existing credit will expire upon successful porting and not be carried to the new mobile service provider. Therefore, you are encouraged to plan accordingly.  You need to understand that the call charges and packages offered by the new mobile service provider may differ from your current mobile service provider. Choose wisely.  You need to also plan the timing of the change. Are you planning to travel during the porting process? There may be an impact on international roaming if you travel during the porting process and if a prior understanding is not reached with the current mobile service provider.  You need to know that Value Added Services (VAS) differ from one mobile service provider to another. The services that are on offer will not be exactly the same as what you previously had.  All supplementary accounts must be ported with the principal account.

Yes, you will be given a new SIM card by the new mobile service provider.

No, you can only port your number and not Value Added Services (VAS).  You must re-register for all the VAS that you want to subscribe to with the new service provider. You need to know that the new service provider is not obligated to provide identical VAS.

Yes, you will still enjoy the same services, except for International Roaming Services, which your current mobile service provider may suspend upon your porting request.

"Porting" is the act of switching to a new mobile service provider without having to change your mobile number. However, only active mobile numbers can port. Thus, DO NOT terminate your current line before porting.

Yes, you can appoint a representative or an agent to do your number portability request. However, the following documents are required by the new service provider for processing:

  • A proxy authorisation letter signed by the registered customer or authorised signatories (for business porting).
  • A copy of the registered user’s MyKAD / other ID.
  • A copy of your representative or agent’s MyKAD / other ID.