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Please visit our nearest U Mobile branch/ dealer for a SIM replacement.
The Switch to U request will be processed within 3-5 working days. However, your existing mobile service with your current provider will not be interrupted. You will receive an SMS notification upon successful port-in, after which you are required to switch to the U Mobile SIM card.
You will get to enjoy for 12 months from the month of successful port-in with minimum top-up of RM30. For example, you ported-in successfully on 25th Sept 2014 and top-up RM30 every month eventually, you will get to enjoy free 250MB internet every month until 31st August 2015.
Yes, you'll be entitled for free 250MB Internet as long as your mobile number successfully port-in by 16th Sept 2014.
No. The starter pack is non-refundable if your port in request failed for any reason.
With the RM30 top up, you will enjoy FREE 30MB Internet and FREE MNP 250MB Internet PLUS there will be special treat when you port-in on specific days of the week.
Type "Free 250MB" and send to 28118. Each SMS will be charge RM0.05.
Sample of SMS content: RM0. MNP Free Internet Usage: 250MB/250MB Expiry: 12/10/2014
Yes. You will still get to enjoy the FREE Switch to U 250MB Internet. Your FREE Internet will be utilised first before your broadband or UMI plan quota.
You may start enjoying free internet upon receiving SMS notification on Port-in Free 250MB Internet.
Your FREE Internet quota will be utilised first before your purchased data plans. E.g. With RM30 top up, you will enjoy 30MB FREE Internet and 250MB FREE MNP Internet. If you purchase an UMI plan, the FREE 30MB FREE Internet and 250MB FREE MNP Internet will be utilised first before deducting your UMI quota.