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Switch to U Refresh

Yes. Subscribers from other local operators from either postpaid or prepaid can port in via the Switch to U online portal.

You can do so at http://www.u.com.my/mnp.

Online port in steps is as follows:

Step 1: Purchase a U Mobile prepaid starter pack at U Mobile touch points and proceed to register the card (the number does not matter as the card will eventually be converted to your existing MSISDN)
Step 2: Register the Switch to U request at the Switch to U online portal at http://www.u.com.my/mnp
Step 3: Receive an SMS confirmation for port-in request once Switch to U request submitted

Please visit our nearest U Mobile branch/ dealer for a SIM replacement.

No. The starter pack is non-refundable if your port in request failed for any reason.

The Switch to U request will be processed within 3-5 working days. However, your existing mobile service with your current provider will not be interrupted. You will receive an SMS notification upon successful port-in, after which you are required to switch to the U Mobile SIM card.

You can check your status at http://u.com.my/mnp_status.

You will get to enjoy for 12 months from the month of successful port-in with minimum top-up of RM30. For example, you ported-in successfully on 25th Sept 2014 and top-up RM30 every month eventually, you will get to enjoy free 250MB internet every month until 31st August 2015.

You may start enjoying free internet upon receiving SMS notification on Port-in Free 250MB Internet.

Type "Free 250MB" and send to 28118. Each SMS will be charge RM0.05.

Sample of SMS content: RM0. MNP Free Internet Usage: 250MB/250MB Expiry: 12/10/2014