Policies, Terms & Conditions

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Fair Usage Policy

1.1 This Fair Usage Policy ("Policy") sets out an acceptable level of conduct between us and our subscribers relating to the use of our Services. This Policy is put into place to ensure that you, as our subscriber, will use the Services responsibly and appropriately so as not to affect the usage of the other subscribers.

1.2 By accepting our Terms and Conditions for Service, you agree to be bound by this Policy.

1.3 We may change the Policy from time to time without further notice to you. Please visit the website, www.u.com.my periodically to determine any changes to this Policy. Any changes to this Policy will automatically become effective and will apply to you from the date such changes are posted on the website.

1.4 You must not undertake or perform any activity which may cause adverse effect to our Services or other subscribers' use or access to the Services.

1.5 You are prohibited from using the Services which can compromise the security or tamper with our system resources or accounts on our systems, or at any other site accessible via our systems.

1.6 Our network is a shared resource, and you agree to use the Services, in a considerate manner, which must not unfairly exploit the usage, affect the experience of other subscribers or cause us loss - for example, but not limited to, the Services for reselling purposes, unreasonable bandwidth consumption, or accessing services which are prohibited under the Terms and Conditions for Service or using unauthorised device.

1.7 You will be responsible for the security of your own devices that are directly or indirectly connected to our network.

1.8 For our Broadband Service, your total usage per month shall NOT exceed from the allocated data volume transmitted (total upload and download usage). This is to ensure that no subscriber can congest the bandwidth at all times.

1.9 If you are found to be in violation of this Policy, we may, at our option and discretion manage your bandwidth, suspend or terminate the Services or charge you at our prevailing pricing plan (with or without notice as we may consider appropriate).

1.10 To report any illegal or unacceptable use of the Services, please send an email to customer.service@u.com.my