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Policies, Terms & Conditions

Video Carrier Billing
1.1 You can choose to purchase any content from any of the video partners (“Content”) with your Android and iOS devices using your U Mobile postpaid or prepaid account (“U Mobile Account”). We will bill you the amount of your purchase in your monthly postpaid bill or deduct the credit from your prepaid account.
1.2 If you choose to buy Content using your U Mobile Account, you agree to these terms of use and the terms applicable to the relevant U Mobile prepaid or postpaid subscription plan including our privacy policy all of which are available on http://www.u.com.my/tnc/1194.
1.3 Your use of the Content is subject to the terms of your agreement with the respective content provider.
1.4 You warrant that you are authorised to use your U Mobile Account to purchase the Content


2. Registration and Usage

2.1 You will need to follow the registration process as required by the respective content provider.
2.2 You may purchase Content using your U Mobile Account when you are overseas only if you have completed the registration in Malaysia according to the steps listed in paragraphs 2.1, above before you go abroad.
2.3 We may stop allowing you to buy Content using your U Mobile Account, for any reason whatsoever, with or without notice including if U Mobile suspects that there is fraudulent or unauthorized use or if our agreement with Content Providers terminates or for any operational Reasons. If you port your mobile number to another mobile operator, you will not be able to use your U Mobile Account to buy Content but you remain responsible for all fees and charges incurred before porting out. Refunds are not applicable for mobile numbers that have been ported out of U Mobile.
2.4 The Content is not under our control and we are not responsible for, nor do we endorse or have any involvement in the operation of the Content. If you have any issues with the use of the Content, you are required to directly contact the relevant service provider for assistance. You need to contact Google directly if you have any issues with Google Play which is not related to billing.


3. Charges and Payment

3.1 We do not set the Content prices. Prices for the Content are determined by the content providers.
3.2 When you buy any Content using your U Mobile Account we will charge the transaction amount and any applicable taxes including goods and services tax (”GST”) to your postpaid bill or deduct your prepaid credit. Mobile data charges (including international data roaming charges) will apply when you browse, purchase, use, or download the content providers’ applications.
3.3 For recurrent subscription based Content, you will be charged via your U Mobile Account for subscription renewals. You are advised to take note of the renewal frequencies and the cancellation option available at the time of subscription. Cancellation must to be done in accordance with the relevant cancellation terms of specific partners.
3.4 No refund will be provided for content purchased.


4. General

4.1 U Mobile may change any of these terms of use from time to time. Any such change will be posted on our website and will appear in a pop up notice when you purchase any Content the first time after the changes are made. It is your responsibility to check the terms of use.
4.2 To the extent permitted by law, U Mobile excludes all liability in connection with use of your U Mobile Account to buy the Content, your purchase of the Content and your access to Google Play. You and if you are below 18 years of age, your parents or guardians, agree to release U Mobile from and indemnify U Mobile against all liability (including negligence) for any personal injury or for loss or damage; whether direct or indirect, special or consequential arising from use of your U Mobile Account to buy the Content, your purchase of the Content t and your access to Google Play.
4.3 Our privacy policy (www.u.com.my/tnc/1209) applies to how we use your personal information.
4.4 These terms of use are governed by the laws of Malaysia. You agree that the Courts of Malaysia have jurisdiction over all matters arising from these terms of use.