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FAQ
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1.
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What is the retail price for the new U Mobile 018 Prepaid?
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The new U Mobile 018 Prepaid Starter Pack is RM 8 with a RM5 pre-loaded airtime (7 days validity). |
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2.
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What is the call rate for the new U Mobile 018 Prepaid?
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The call rate for the new U Mobile 018 Prepaid is now charged based on 30 sec blocks. |
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3.
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I am currently subscribed to the prepaid plan where the call charges are 0.8sen/sec. How do I get to enjoy this new rate plan that U Mobile has launched on 1 December 2009?
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You will automatically enjoy the new rate effective 1 December 2009. |
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4.
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Does the 20% top-up bonus still applicable for the new prepaid plan?
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No. |
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5.
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What is the charging block for this new plan?
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The charging block for this plan is based on 30 sec per block. |
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6.
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Can I switch my Postpaid Plan to this new plan?
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No. At present, a conversion from a U Mobile Postpaid plan to a U Mobile Prepaid plan is not allowed. |
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7.
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Do the new call rates apply to the credit balance that I have brought forward from my previous prepaid account?
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Yes. |
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8.
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If I purchased the 018 Prepaid Starter Pack on 30 November 2009 but my account is only activated on 1 December 2009, do I get to enjoy the RM5 preloaded airtime?
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Yes, upon your account activation on 1 December 2009. |
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9.
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How do I complete a top-up?
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Step 1: Key in *138*(14-digit top up no)# For example: *138*11223344556789#
Step 2: Press "Call"
Step 3: Wait for confirmation of top-up SMS
You can also top-up via SMS:
Step 1: Key in the 14 digit top-up number. For example: 11223344556789 |