Frequently Asked Questions

Please email all your queries or request to support@cpa-umobile.com.

Once the content provider’s registration has been approved, they can download technical documents by accessing the portal using their assigned username and password.

The monthly fee of RM500 plus government service tax will be charged for each short code, depending on its activation date either before or after the 15th of each month. For example, if the short code is activated on 10th September, the short code fee will start from 1st October. If the short code is activated on 16th September, the short code fee will start from 1st November.

The content provider will need to register a short code, or use an existing short code which has already been registered on another Telco. Content Providers will also need to ensure that they have a valid ASP license.

Content providers will need to create a separate connection and billing relationship with the other local operators respectively in order to link to the other local operator's customer base using the same or common short code.

CPA Premium SMS is a service whereby U Mobile provides the content provider with a SMSC gateway connectivity, which is billed on a premium value to U Mobile subscribers for using the service. It offers content providers an option to send mobile content to mobile subscribers via SMS with a chargeable premium price. 

On the other hand, Bulk SMS is a service whereby U Mobile provides a SMSC gateway connectivity to enable our content providers to transmit mass delivery of SMS (text messages) to their own customer base. The content provider is then billed with Bulk SMS rates for utilizing the service. Bulk SMS usage is billed on a post-paid basis, and usage invoiced at the end of each month.

VPN Connectivity is not required as the connection method is via HTTP / Web-Service only.

Yes. The setup fee of RM2000 and short code monthly fee of RM500 already cover both SMS and MMS channels. However, for Bulk SMS short code RM2000 setup fee and RM500 monthly fee per short code will be charged separately. The above is not inclusive of government service tax which would be included upon invoice.

WAP Channel would not be made available. This is due to regulatory issues and rising customer complaints, WAP charging including WAP push and WAP pull would no longer be made available.

The CPA platform provides content providers with an easy way to sell and market their own content services through operator billing.