Frequently Asked Questions

You will need to purchase an AirAsia WiFi Plan. This allows you to access the Internet to surf the web or use your favourite apps. You can view the available plans and make a purchase by connecting to U Mobile at wifi.airasia.com during your flight.

You will need to purchase an AirAsia WiFi Plan. This allows you to access the Internet to surf the web or use your favourite apps. You can view the available plans and make a purchase by connecting to U Mobile at wifi.airasia.com during your flight.

AirAsia WiFi is AirAsia’s on-board WiFi that offers in-flight entertainment, Internet services, and an e-commerce platform. Using your personal device, you can enjoy FREE access to wifi.airasia.com to watch movies, play games, read the Travel360 Magazine or grab some in-flight shopping deals and more.

You can also surf the web and use your favourite apps by purchasing an AirAsia WiFi Internet Plan.

The AirAsia WiFi Internet Plans are priced as below:

This is open to all active U Mobile postpaid and prepaid customers.

To make a purchase, follow these steps:

Step 1: Go to u.com.my/airasia-wifi.
Step 2: Follow the guided process by AirAsia WiFi and U Mobile.
Step 3: Confirm purchase.

You may be on Web or WiFi mode. Kindly enter the PIN to confirm your purchase.

You may be on Web or Wifi mode. Kindly enter the PIN to confirm your purchase.

You will receive a confirmation email from AirAsia once you have successfully purchased the Internet Plan. 

You will be disconnected. To resume connection, please purchase a new plan.
Note: For a seamless internet experience and better control of data usage, it is advisable to disable the auto-download feature on the device.

No. Once used, the plan is only valid for a single-journey flight on a WiFi-enabled aircraft.

Yes, plans purchased from MyUMobile App before your flight can be used on other WiFi-enabled flights as long as the plan has not been activated. However, plans purchased during the flight cannot be used on other WiFi-enabled flights as it is automatically activated on your mobile device once the transaction is successful.

The service is capable of providing speeds of up to 1.33 Mbps. However the actual speed performance may defer subject to the following:

• Device being used for the connection

• Number of active users on the same flight

• The site and server being accessed

• Satellite connection and speed

Firstly, your mobile phone or tablet must be able to support WiFi to use this service. To get connected, turn on ‘Flight Mode’ on your mobile device and connect to Free AirAsia WiFi.

Once connected, you will be automatically redirected to visit the AirAsia WiFi Portal at wifi.airasia.com to enjoy free in-flight entertainment or to purchase an AirAsia WiFi Plan to get Internet access.

Note: This service does not support laptops.

You can start using AirAsia WiFi once the aircraft reaches an altitude of 10,000 feet. This is when an in-flight WiFi announcement has been made or the seatbelt sign is switched off.

Please note that the service will automatically turn off when the aircraft reaches below 10,000 feet. When flying within the territories of India, only in-flight entertainment will be available, while the Internet service will be switched off due to its country regulations.

Yes, this service has obtained all aviation standard approvals from the Department of Civil Aviation (DCA), Malaysia and Federal Aviation Administration (FAA), USA. It has also obtained telecommunication licensing from the Malaysian Communications and Multimedia Commission (MCMC), the telecommunication regulatory body of Malaysia.

We would love to hear from you! You can direct all queries and feedback to us via https://wifi.airasia.com/contact and we will get back to you within 7 working days.

AirAsia WiFi service is available on selected AirAsia flights only.

You can submit your request on the ‘Help’ page of the AirAsia WiFi Portal or email us at  https://wifi.airasia.com/. Please include the following details:

• Your full name and contact information

• The flight details including PNR number

• Purchased plan type (e.g., 10MB or 20MB)

• Brief description of the issue encountered

IMPORTANT: We do not provide refunds for change of mind after purchase, expired plans or if the plan has been used with the usage exceeding 0.05MB.