Frequently Asked Questions

Below are the new Multi-Day Roaming Passes for all U Mobile Postpaid and Prepaid subscribers:

Note: The Multi-Day Roaming Passes do not cover call & SMS usage or data usage in Maritime areas (International Waters Cruise Ship)

All Roaming Passes are not auto-renewable. You will need to repurchase your desired Roaming Pass via MyUMobile App if you wish to continue using roaming services.

No, the Multi-Day Roaming Passes are not activated automatically.

If you do not wish to have the U Data Roam activated automatically, we recommend you to:

1. Purchase the Multi-Day Roaming Pass before leaving Malaysia; or
2. Turn on data roaming only after purchasing the Multi-Day Roaming Pass (ie. Make the purchase over free wifi or UMB).
    

Refer to next question for more information.

You can purchase the roaming passes via MyUMobile App & UMB. Please refer to the steps below:

1. MyUMobile App (Postpaid & Prepaid)
Step 1: Launch the MyUMobile App
Step 2: Select Add-Ons, and search for “Roam & Travel” tab
Step 3: Select the Roaming Pass you desire and confirm your subscription

Note: Once you’ve clicked ‘Confirm’, the Roaming Pass will be purchased and activated immediately. The Roaming Pass is then active.

2. UMB (Prepaid)
Step 1: Dial *118#, select “Roam & Travel”
Step 2: Select the Roaming Pass you desire
Step 3: Confirm your subscription

Note: UMB menu is available to access even without data connectivity. There are no charges incurred for dialling UMB overseas.

Yes, you can. We highly recommend purchasing the Multi-Day Roaming Pass while still in Malaysia to ensure a seamless roaming experience. Make sure that data roaming is turned on in your mobile device settings to enjoy roaming as soon as you land at your travel destination.

You will receive an SMS upon successful purchase and activation. You can also verify via MyUMobile App at ‘View All Usage Details’.

You will receive a SMS reminder one day prior to your expiration date and on the actual expiration date of the Roaming Pass.

Multi-Day Roaming Passes have a 2GB High-speed Data roaming quota that refreshes daily, based on the purchase time (Malaysia time). Once the daily quota is fully depleted, you can continue browsing with Unlimited Data at a throttled speed of up to 512 Kbps.

There are no additional charges for browsing at throttled speed.

With an active roaming pass, you can choose to purchase the Roaming Add-On with 2GB of High-speed Data at RM10, valid for 24 hours.

You can purchase the Roaming 2GB (RM10/24 Hours) via the following channels:

1. MyUMobile App (Postpaid & Prepaid customer)

Step 1: Launch the MyUMobile App
Step 2: Select “Add-Ons”, and search for “Roam & Travel” tab
Step 3: Select “Roaming 2GB” and confirm your subscription

2. UMB (Prepaid Customer)
Step 1: Dial *118#, “Roam & Travel”
Step 2: Select the “Roaming 2GB” Add-On
Step 3: Confirm your subscription

Note: UMB menu is available to access even without data connectivity. There are no charges incurred for dialling UMB overseas.

Yes, you can still purchase the Roaming Passes. Upon landing at your destination, the Free Global Roaming will be activated automatically.

However, if you choose to purchase any of the Roaming Passes, the quota from the paid passes will be utilized first. Once the daily 2GB High-speed Data is exhausted, the quota from the Free 15GB Global Roaming will kick in until the next day’s refresh for the paid passes.

Yes, you can still purchase the Roaming Passes. Upon landing at your destination (Singapore / Indonesia / Thailand), the Free 500GB Roaming will be activated automatically.

However, if you choose to purchase any of the Roaming Passes, the quota from the paid passes will be utilized first. Once the daily 2GB High-speed Data is exhausted, the quota from the Free 500GB for U Biz 68 while roaming in Singapore, Indonesia & Thailand will kick in until the next day’s refresh for the paid passes.

Yes, you can. Please take note that the first Multi-Day Roaming Pass will be replaced with the second pass upon purchase. Roaming Passes with same validity will not co-exist.

Yes, you can. However, all Multi-Day Roaming Passes will be activated upon purchase.

Scenario:

You have an active 5-Day Roaming Pass & you purchase a 7-Day Roaming Pass.

In terms of data utilization sequence, the daily 2GB High-speed Data from the 5-Day Roaming Pass will be first. Upon exhaustion, only then will the daily 2GB High-speed Data from the 7-Day Roaming Pass kick in.

Once the daily quota from both Roaming Passes is depleted, you can continue browsing with Unlimited Data at a throttled speed of up to 512 Kbps.

There are no additional charges for browsing at throttled speed.

Upon arrival at your destination, you will receive a Welcome SMS from U Mobile regarding the operator for uninterrupted roaming experience.

IOS
Go to Settings > Mobile Services >Network Selection > Manually select the indicated preferred operator  

Android
Go to Settings > Network & Internet >Sim Card & Mobile Network >Select Network > Manually select the indicated preferred operator