{ "hideAfter": false, "hideGeneralNotification": false, "rotationTimer": 35, "importantNotificationList": [{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003eOur Online Store is currently undergoing a scheduled maintenance upgrade from 30 Jan - 6 Feb.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2024,"month":11,"day":29},"instant":{"seconds":1732809600,"nanos":0},"nowDate":"Nov 29, 2024, 12:00:00 AM","nowTime":"2024-11-29","validTime":0},{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003eKindly visit our \u003ca href\u003d\"/content/u-mobile/en/personal/support/store-finder.html\" target\u003d\"_blank\"\u003enearest store\u003c/a\u003e for assistance on purchases \u0026amp; port-in requests. Thank you.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2024,"month":11,"day":29},"instant":{"seconds":1732809600,"nanos":0},"nowDate":"Nov 29, 2024, 12:00:00 AM","nowTime":"2024-11-29","validTime":0}] }
icon
icon
{ "serviceUrlSearchSuggestion": "/content/u-mobile/en/business/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/en/business/search-results.html" }
u-mobile
Mobile & Internet
Business Solutions
SME
Enterprise
Support
Contact Us

Top Searches

Popular on U Mobile

Pay Nothing for 6 Months
Pay Nothing for 6 Months

Own an iPhone 13 or iPhone 14 and pay NOTHING for the first 6 months. Get FREE global roaming & 1,000GB of high-speed 5G data on your new device. Learn more here.
Unbeatable 5G Devices
Unbeatable 5G Devices

Level up business productivity with our Unbeatable 5G devices for FREE! Stay connected on business trips abroad with FREE global roaming as well. Learn more here.
Business Postpaid Plan
Business Postpaid Plan

Be unbeatable with U Biz Postpaid Plan. Register your interest now.
Mobile & Internet
Business Solutions
SME
Enterprise
Support

Frequently Asked Questions

{ "searchResultPagePath": "/content/u-mobile/en/business/faq-search-results", "serviceUrlSearchSuggestion": "/content/u-mobile/en/business/support/faqs/jcr:content/iparsys-1/layout_container/layout_container/search_textbox_copy_.suggestions" }
{ "dropdownFaqProperties": [ { "title": "Devices", "value": "devices", "url": "/content/u-mobile/en/business/support/faqs/devices.html", "isGroupLabel": true, "childList": [ { "title": "iPhone", "value": "iphone", "url": "/content/u-mobile/en/business/support/faqs/devices/iphone.html" }, { "title": "Android", "value": "android", "url": "/content/u-mobile/en/business/support/faqs/devices/android.html" } ] }, { "title": "Mobile Plans", "value": "mobile-plans", "url": "/content/u-mobile/en/business/support/faqs/mobile-plans.html", "isGroupLabel": true, "childList": [ { "title": "General", "value": "general", "url": "/content/u-mobile/en/business/support/faqs/mobile-plans/general.html" }, { "title": "Postpaid", "value": "postpaid", "url": "/content/u-mobile/en/business/support/faqs/mobile-plans/postpaid.html" } ] }, { "title": "Broadband ", "value": "broadband", "url": "/content/u-mobile/en/business/support/faqs/broadband.html", "isGroupLabel": true, "childList": [ { "title": "U Biz 5G", "value": "u-biz-5g", "url": "/content/u-mobile/en/business/support/faqs/broadband/u-biz-5g.html" }, { "title": "U Biz 5G Launch Promo", "value": "u-biz-5g-launch-promo", "url": "/content/u-mobile/en/business/support/faqs/broadband/u-biz-5g-launch-promo.html" }, { "title": "U Biz Fibre", "value": "u-biz-fibre", "url": "/content/u-mobile/en/business/support/faqs/broadband/u-biz-fibre.html" }, { "title": "Free Wi-Fi 6 5G Router with U Biz 5G", "value": "u-biz-5g-router", "url": "/content/u-mobile/en/business/support/faqs/broadband/u-biz-5g-router.html" } ] }, { "title": "Digital Services", "value": "digital-services", "url": "/content/u-mobile/en/business/support/faqs/digital-services.html", "isGroupLabel": true, "childList": [ { "title": "Roaming", "value": "roaming", "url": "/content/u-mobile/en/business/support/faqs/digital-services/roaming.html" }, { "title": "Lifestyle", "value": "lifestyle", "url": "/content/u-mobile/en/business/support/faqs/digital-services/lifestyle.html" }, { "title": "Enterprise Solutions", "value": "enterprise-solutions", "url": "/content/u-mobile/en/business/support/faqs/digital-services/enterprise-solutions.html" } ] }, { "title": "Happenings", "value": "happenings", "url": "/content/u-mobile/en/business/support/faqs/happenings.html", "isGroupLabel": true, "childList": [ { "title": "Campaign", "value": "campaign", "url": "/content/u-mobile/en/business/support/faqs/happenings/campaign.html" } ] }, { "title": "Value Added Services", "value": "value-added-services", "url": "/content/u-mobile/en/business/support/faqs/value-added-services.html", "isGroupLabel": true, "childList": [ { "title": "Call Forwarding", "value": "call-forwarding", "url": "/content/u-mobile/en/business/support/faqs/value-added-services/call-forwarding.html" }, { "title": "Calling Line Identify Presentation (CLIP / Caller ID)", "value": "calling-line-identify-presentation-clip-caller-id", "url": "/content/u-mobile/en/business/support/faqs/value-added-services/calling-line-identify-presentation-clip-caller-id.html" }, { "title": "Call Waiting and Hold", "value": "call-waiting-and-hold", "url": "/content/u-mobile/en/business/support/faqs/value-added-services/call-waiting-and-hold.html" }, { "title": "Missed Call Notification (MCN)", "value": "missed-call-notification-mcn", "url": "/content/u-mobile/en/business/support/faqs/value-added-services/missed-call-notification-mcn.html" }, { "title": "MMS", "value": "mms", "url": "/content/u-mobile/en/business/support/faqs/value-added-services/mms.html" }, { "title": "Multi Conference Call", "value": "multi-conference-call", "url": "/content/u-mobile/en/business/support/faqs/value-added-services/multi-conference-call.html" }, { "title": "Video Call", "value": "video-call", "url": "/content/u-mobile/en/business/support/faqs/value-added-services/video-call.html" }, { "title": "Video Mail", "value": "video-mail", "url": "/content/u-mobile/en/business/support/faqs/value-added-services/video-mail.html" }, { "title": "Voicemail Service", "value": "voicemail-service", "url": "/content/u-mobile/en/business/support/faqs/value-added-services/voicemail-service.html" }, { "title": "CLIR", "value": "clir", "url": "/content/u-mobile/en/business/support/faqs/value-added-services/clir.html" }, { "title": "MyUMobile App", "value": "myumobile-app", "url": "/content/u-mobile/en/business/support/faqs/value-added-services/myumobile-app.html" }, { "title": "Content Provider Access (CPA) ", "value": "content-provider-access", "url": "/content/u-mobile/en/business/support/faqs/value-added-services/content-provider-access.html" } ] }, { "title": "Others", "value": "others", "url": "/content/u-mobile/en/business/support/faqs/others.html", "isGroupLabel": true, "childList": [ { "title": "3G Sunset", "value": "3g-sunset", "url": "/content/u-mobile/en/business/support/faqs/others/3g-sunset.html" } ] }, { "title": "Service Tax", "value": "service-tax", "url": "/content/u-mobile/en/business/support/faqs/service-tax.html", "isGroupLabel": true, "childList": [ { "title": "Understand Your Bill", "value": "understand-your-bill", "url": "/content/u-mobile/en/business/support/faqs/service-tax/understand-your-bill.html" } ] } ], "dropdownDefault": "/content/u-mobile/en/business/support/faqs/value-added-services/call-forwarding.html", "breadCrumbs": [ { "title": "Support", "url": "/content/u-mobile/en/business/support.html" }, { "title": "FAQs", "url": "/content/u-mobile/en/business/support/faqs.html" }, { "title": "Value Added Services", "url": "/content/u-mobile/en/business/support/faqs/value-added-services.html" } ] }
{ "dropdownFaqProperties": [ { "title": "Devices", "value": "devices", "url": "/content/u-mobile/en/business/support/faqs/devices.html", "isGroupLabel": true, "childList": [ { "title": "iPhone", "value": "iphone", "url": "/content/u-mobile/en/business/support/faqs/devices/iphone.html" }, { "title": "Android", "value": "android", "url": "/content/u-mobile/en/business/support/faqs/devices/android.html" } ] }, { "title": "Mobile Plans", "value": "mobile-plans", "url": "/content/u-mobile/en/business/support/faqs/mobile-plans.html", "isGroupLabel": true, "childList": [ { "title": "General", "value": "general", "url": "/content/u-mobile/en/business/support/faqs/mobile-plans/general.html" }, { "title": "Postpaid", "value": "postpaid", "url": "/content/u-mobile/en/business/support/faqs/mobile-plans/postpaid.html" } ] }, { "title": "Broadband ", "value": "broadband", "url": "/content/u-mobile/en/business/support/faqs/broadband.html", "isGroupLabel": true, "childList": [ { "title": "U Biz 5G", "value": "u-biz-5g", "url": "/content/u-mobile/en/business/support/faqs/broadband/u-biz-5g.html" }, { "title": "U Biz 5G Launch Promo", "value": "u-biz-5g-launch-promo", "url": "/content/u-mobile/en/business/support/faqs/broadband/u-biz-5g-launch-promo.html" }, { "title": "U Biz Fibre", "value": "u-biz-fibre", "url": "/content/u-mobile/en/business/support/faqs/broadband/u-biz-fibre.html" }, { "title": "Free Wi-Fi 6 5G Router with U Biz 5G", "value": "u-biz-5g-router", "url": "/content/u-mobile/en/business/support/faqs/broadband/u-biz-5g-router.html" } ] }, { "title": "Digital Services", "value": "digital-services", "url": "/content/u-mobile/en/business/support/faqs/digital-services.html", "isGroupLabel": true, "childList": [ { "title": "Roaming", "value": "roaming", "url": "/content/u-mobile/en/business/support/faqs/digital-services/roaming.html" }, { "title": "Lifestyle", "value": "lifestyle", "url": "/content/u-mobile/en/business/support/faqs/digital-services/lifestyle.html" }, { "title": "Enterprise Solutions", "value": "enterprise-solutions", "url": "/content/u-mobile/en/business/support/faqs/digital-services/enterprise-solutions.html" } ] }, { "title": "Happenings", "value": "happenings", "url": "/content/u-mobile/en/business/support/faqs/happenings.html", "isGroupLabel": true, "childList": [ { "title": "Campaign", "value": "campaign", "url": "/content/u-mobile/en/business/support/faqs/happenings/campaign.html" } ] }, { "title": "Value Added Services", "value": "value-added-services", "url": "/content/u-mobile/en/business/support/faqs/value-added-services.html", "isGroupLabel": true, "childList": [ { "title": "Call Forwarding", "value": "call-forwarding", "url": "/content/u-mobile/en/business/support/faqs/value-added-services/call-forwarding.html" }, { "title": "Calling Line Identify Presentation (CLIP / Caller ID)", "value": "calling-line-identify-presentation-clip-caller-id", "url": "/content/u-mobile/en/business/support/faqs/value-added-services/calling-line-identify-presentation-clip-caller-id.html" }, { "title": "Call Waiting and Hold", "value": "call-waiting-and-hold", "url": "/content/u-mobile/en/business/support/faqs/value-added-services/call-waiting-and-hold.html" }, { "title": "Missed Call Notification (MCN)", "value": "missed-call-notification-mcn", "url": "/content/u-mobile/en/business/support/faqs/value-added-services/missed-call-notification-mcn.html" }, { "title": "MMS", "value": "mms", "url": "/content/u-mobile/en/business/support/faqs/value-added-services/mms.html" }, { "title": "Multi Conference Call", "value": "multi-conference-call", "url": "/content/u-mobile/en/business/support/faqs/value-added-services/multi-conference-call.html" }, { "title": "Video Call", "value": "video-call", "url": "/content/u-mobile/en/business/support/faqs/value-added-services/video-call.html" }, { "title": "Video Mail", "value": "video-mail", "url": "/content/u-mobile/en/business/support/faqs/value-added-services/video-mail.html" }, { "title": "Voicemail Service", "value": "voicemail-service", "url": "/content/u-mobile/en/business/support/faqs/value-added-services/voicemail-service.html" }, { "title": "CLIR", "value": "clir", "url": "/content/u-mobile/en/business/support/faqs/value-added-services/clir.html" }, { "title": "MyUMobile App", "value": "myumobile-app", "url": "/content/u-mobile/en/business/support/faqs/value-added-services/myumobile-app.html" }, { "title": "Content Provider Access (CPA) ", "value": "content-provider-access", "url": "/content/u-mobile/en/business/support/faqs/value-added-services/content-provider-access.html" } ] }, { "title": "Others", "value": "others", "url": "/content/u-mobile/en/business/support/faqs/others.html", "isGroupLabel": true, "childList": [ { "title": "3G Sunset", "value": "3g-sunset", "url": "/content/u-mobile/en/business/support/faqs/others/3g-sunset.html" } ] }, { "title": "Service Tax", "value": "service-tax", "url": "/content/u-mobile/en/business/support/faqs/service-tax.html", "isGroupLabel": true, "childList": [ { "title": "Understand Your Bill", "value": "understand-your-bill", "url": "/content/u-mobile/en/business/support/faqs/service-tax/understand-your-bill.html" } ] } ], "dropdownDefault": "/content/u-mobile/en/business/support/faqs/value-added-services/call-forwarding.html", "breadCrumbs": [ { "title": "Support", "url": "/content/u-mobile/en/business/support.html" }, { "title": "FAQs", "url": "/content/u-mobile/en/business/support/faqs.html" }, { "title": "Value Added Services", "url": "/content/u-mobile/en/business/support/faqs/value-added-services.html" } ] }

Can't Find the Help You Need?

If you require further assistance, you can get in touch with us via the following channels.

email us

Submit Enquiry
 

We'll get back to you soon.

Learn More
find a store

Locate our Enterprise Business Partner

Find the nearest Enterprise Business Partner to you.

Find a Store
contact key account manager

Contact Us

Get in touch with your Key Account Manager for urgent assistance.

{ "siteTheme": "theme-business" }

Cookies Policy

We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. By clicking 'Accept', you agree to the storing of cookies on your device. View our Privacy Notice to learn more.

Accept