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For more info on Enterprise plans, kindly contact us OR locate an Enterprise Business Partner

General

You may email our Customer Service Department at customer.service@u.com.my or call 018 388 1318 for further clarifications. You can also visit the Royal Malaysian Customs Department’s website or the GST Malaysia Info

MoF directive is not to abolish 6% GST but to rate it at 0%. We will comply with MoF directive hence we will show 0% GST in tax invoice/ Postpaid bill.

The 6% GST is applicable to services and/ or usage consumed from 1 to 31 May, and reflect on tax invoice that you received on 1 Jun 2018.

6% GST is applicable to services and/ or usage consumed from 1 to 31 May.
0% GST is applicable on services and/ or usage consumed from 1 Jun onwards.

GST is 0% effective 1 Jun 2018, hence there is no GST levied upon Advance Access Fee for Jun bill.

The rebate for GST is pro-rated for Advance Access Fee based on bill cycle.
E.g.
7 Jun bill cycle : rebate is for 1 – 6 Jun.
15 Jun bill cycle : rebate is for 1 – 14 Jun.

6% GST is applicable based on the date and time the call is made.
E.g.
6% GST is applicable for any services and/ or usage consumed until 31 May 23:59.
0% GST is applicable for any services and/ or usage consumed from 1 Jun 00:00 onwards.

It is applicable based on the date and time the purchase is made. GST will be charged at 0% for purchases effective 01 Jun 12.00am
E.g.
6% GST is applicable if the purchase of data/ voice/device bundle is made on 31 May at 11.50pm.
0% GST is applicable if the purchase of data/voice/device bundle is made on 01 Jun at 12.01am.

UPackage instalment registered before 1 Jun 2018 is subject to 6% GST until the remaining number of instalment is fully paid.