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In U Mobile, we drive business success through people in a fun environment.

If you believe you have the passion, trustworthiness, full of inspiration, innovativeness and creativity to contribute as part of a dynamic team, you have come to the right place!

Take the first step to explore an exciting career with us, email your CV to us at

Senior Engineer – Business Systems Operation (Mobile Apps Support)
Division: Information Service Division
Location: Berjaya Times Square
To provide mobile apps support and assist in CRM related operational tasks including analyzing and working closely with the vendor on daily Trouble Tickets raised.

Key responsibilities:-

  • Responsible for handling Mobile Apps operation tasks including analysis and troubleshooting on the daily issues raised
  • Provide technical support to end users on Mobile Apps related issues/queries
  • Responsible for supporting UAT, sanity test during Change Request (CR) deployment
  • Onsite troubleshooting for hardware issues together with vendors whenever necessary
  • Work closely with vendors to analyze and troubleshoot on daily operation issues
  • Work cross functional with other operation teams to identify the root cause of issues escalated from users
  • Prepare management report such as production issue list, transactions performance statistic, etc.
  • Able to work odd hours to support major activities e.g. deployment, service outage, etc.

What are we looking for:-

  • Degree in IT / Computer Science / Telecommunication / Software Engineering / Networking / Electrical & Electronic or equivalent.
  • Minimum 3-4 years of relevant working experience in Telco operation support
  • Experience in mobile apps operation support
  • Good analytical and troubleshooting skills
  • Oracle/ Linux SQL and Unix/server-side scripting skills, basic hardware and networking skills
  • Experience with SOA would be added advantage