Switch to U

You can switch to U Mobile by following these simple steps:

Step 1: Sign up with U Mobile and indicate that you'd like to switch your current mobile number. Once your registration is successful, you'll receive a U Mobile SIM card while waiting for your number to be released by your existing service provider.

Step 2: Respond to the confirmation SMS from your current provider within the given timeframe. Settle any outstanding bills or charges, if applicable.

Step 3: Insert your U Mobile SIM card once your number has been successfully ported over.

To ensure your port-in request is successful, please ensure:

1. You have no overdue payments with your current mobile service provider.
2. You are not under any active contract with your current mobile service provider.
3. You are the registered owner of the mobile number.
4. Your personal details submitted to U Mobile match those with your current mobile service provider.
5. Your mobile line remains active.
6. You reply to the port-out confirmation SMS from your current mobile service provider within the specified deadline.

You may request to port-in through the following channels:

1. Online
2. Walk in to the nearest U Mobile store

Yes, you can port in both principal and supplementary lines to U Mobile together. Please ensure:

• All lines meet the required criteria stated above
• All users respond to the confirmation SMS within the specified time.

Note: If even one line fails to meet the criteria, none of the lines will be ported in.

Yes, you can switch between prepaid and postpaid plans. However, any remaining prepaid credit with your current provider will not be carried over to U Mobile, regardless of the plan type selected.

Ensure that your current prepaid line stays active until the port-in process is complete.