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Self Help FAQ

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I am a U Mobile subscriber. Do I get to enjoy Kakatu’s Premium Plan for free?
Yes, you will be granted 30 days of free access to Kakatu’s Premium Plan. After the 30 days, you will be moved to a Basic Plan. The Basic Plan is completely free but with limits on functionalities, where you will not be able to set time limits, see app usage, see your kids’ location and block phone calls.
Do I need to do anything to enjoy the 30-day free trial?
You will need to activate the 30-day free trial. After logging in to Kakatu, select “Subscribe Kakatu” from the menu and tap on the “Try now” button at the bottom of the screen. If you are a U Mobile subscriber, you will automatically enjoy a 30-day free trial of Kakatu Premium. However, it is very important to make sure that you are connected to U Mobile’s data network (disabling WiFi is necessary).
Can I use WiFi to enjoy Kakatu?
Yes. You can use your WiFi to access Kakatu App, registration and installation.
After the 30 days free trial, how can I continue to enjoy Premium Plan?
Login to the Kakatu App and select “Subscribe Kakatu” and complete the payment process on Google Play.
What are the subscription plans available?
Available plans are as below:

Monthly subscription – RM4.49
3-month subscription – RM10.99
6-month subscription – RM16.99

Note: Pricing are indicative, please refer to actual the price displayed in apps during subscription.
I am a monthly plan subscriber, will my plan get renewed automatically?
Yes, all plans are automatically renewed. Your credit card will be charged automatically and your subscription will get renewed at the point of renewal.
Is there any data charges for usage on this app?
Yes, standard data charges apply for app usage.
How many devices do I get to control? Do I have to pay for each device?
You can control up to 3 devices. You only need to pay Kakatu on a per account basis.
I am an iPhone user, can I download and install Kakatu?
Sorry, Kakatu is only available on Android at the moment.
How do I control the kids' mobile phone or tablet usage?
  1. Go to Kakatu’s settings.
  2. Enter the registered PIN.
  3. Select the Limit Application setting, then select apps or games that kids are allowed to use.
  4. Select the Limit Time setting , then set the length of time the kids may use the device.
  5. Select the Check History setting to see which apps/ games the kids have used on the device.