You are here
Self Help FAQ
What are the local call and SMS rates for the Power Prepaid Plan?
Calls are charged at 7 sen/ 30 sec whilst SMS is at 8 sen each.
How do I stay active?
Simply top up your account to stay active. Every RM1 top up is equivalent to 1 day of active period. The maximum active period at any one time is 365 days.
How do I calculate the number of days on which I will enjoy FREE call?
Every RM1 top-up gives you 1 day of FREE calls. If you top up RM10, you will get 10 days of FREE calls from the day you topped-up. The maximum number of FREE calls is capped at 365 days.
How do I subscribe to UMI plans?
You may subscribe via: UMB Dial *118#, then select <3 Mobile Services >, then select < 1 Unlimited Mobile Internet > , then select the UMI of your choice. SMS Send the
below to 28118 to subscribe to the respective UMI plan:
|UMI 20||ON UMI 20|
|UMI 25||ON UMI 25|
|UMI 30||ON UMI 30|
|UMI 38||ON UMI 38|
|UMI 50||ON UMI 50|
Who is eligible to be on the new Power Prepaid Plan?
All new U Mobile prepaid subscribers effective from 23rd July 2015 onwards will automatically be on this new plan. For subscribers who are on the existing U Prepaid Plan or New U Prepaid plan and wish to upgrade to the new Power Prepaid Plan, you can do so via UMB or SMS starting 5 August 2015.
How do I check the balance of my FREE Internet quota?
Dial *118#, then select < My Account >, then select < My Freebies >
How do I check my FREE calls validity?
Dial *118#, then select < My Account > , then select < My Freebies >
Am I allowed to switch my rate plan during the passive period?
No. Plan switching is only allowed when you are in an active period.
I’m currently a customer of another mobile service provider. Can I port in to U Mobile with a Power Prepaid plan?
Yes. Kindly visit the nearest U Mobile store/dealers or port in online at http://u.com.my/mnp
What happens to my remaining credit balance (if any) after I have switched to the Power Prepaid plan?
Your credit balance will be carried over after deducting a switching fee of RM3.