You are here

Self Help FAQ

Tell us what you're looking for.
Search results:
What are the criteria to meets in order to enjoy the rebate?
For Prepaid
  • Active Prepaid customers with minimum tenure of 4 months and above
  • Top up minimum RM30 in a single transaction to get 50% additional reload credit on birthday month.
For Postpaid
  • Postpaid customers with birthday registration one month before Birthday month
  • Enjoy additional 1GB data on top of their subscribed data plan on birthday month
Do I need to register for U Mobile Birthday Bonus Programme?
You do not need to register to enjoy the offer. However you need to register your birthdate in advance with us via or MyUMobile App.
Can I perform a Talktime transfer from the Birthday Bonus I received?
Birthday bonus cannot be used for credit transfer , international airtime transfer and airtime share
Does the free Bonus that I received has a validity period?
Birthday bonus credit has a validity of 60 days. Unutilized bonus credit will be forfeited after 60 days of the bonus is credited
When will I receive my Birthday Bonus ?
Your birthday bonus will be credited instantly in your Birthday Bonus wallet upon successful reload.
Will I still receive my Birthday Bonus if my reload was unsuccessful ?
No, you must ensure that any reload you perform is successful to be eligible for your Birthday Bonus.
How do I check if my birthday bonus has been credited successfully ?
Birthday bonus credit can be checked at MyUMobile App, Call Centre, or dial *118*6*3*3*2# on your phone.
How much bonus can I enjoy within the birthday Bonus Period ?
The max cap pay-out for birthday bonus is RM300 for each calendar year. Once customer has made RM600 in total top up, all subsequent top ups made during their registered birthday month will not be entitled for the bonus.
What is the U Mobile Birthday Rewards Programme?
For prepaid
  • Enjoy 50% bonus credit when you reload RM30 or more successfully on registered birthday month.

  • For Postpaid
  • Enjoy 1GB bonus data on your subscribed plan during your registered birthday month.
  • My line is suspended, am I eligible for Birthday Bonus?
    Your account must be active at all time in order to enjoy this benefit.