You are here

Self Help FAQ

Tell us what you're looking for.
Search results:
When will I receive my Birthday Bonus ?
Your birthday bonus will be credited instantly in your Birthday Bonus wallet upon successful reload.
Will I still receive my Birthday Bonus if my reload was unsuccessful ?
No, you must ensure that any reload you perform is successful to be eligible for your Birthday Bonus.
How do I check if my birthday bonus has been credited successfully ?
Birthday bonus credit can be checked at MyUMobile App, Call Centre, www.u.com.my/selfcare or dial *118*6*3*3*2# on your phone.
How much bonus can I enjoy within the birthday Bonus Period ?
The max cap pay-out for birthday bonus is RM300 for each calendar year. Once customer has made RM600 in total top up, all subsequent top ups made during their registered birthday month will not be entitled for the bonus.
What is the U Mobile Birthday Rewards Programme?
For prepaid
  • Enjoy 50% bonus credit when you reload RM30 or more successfully on registered birthday month.

  • For Postpaid
  • Enjoy 1GB bonus data on your subscribed plan during your registered birthday month.
  • My line is suspended, am I eligible for Birthday Bonus?
    Your account must be active at all time in order to enjoy this benefit.
    Which Postpaid plans are eligible for Birthday Bonus ?
    Birthday bonus data is applicable to all U Mobile postpaid plans with data i.e. Internet Share Plan, Postpaid P50, Postpaid P70, U Lite, U Platinum, U Plus, U Premium, U Value, U28, U58, U88, UB USIM, Ultimate Device 135, Ultimate Device 158, Ultimate Device 65, Ultimate Device 68, Ultimate Device 98, Ultimate 50, Ultimate 80, i130, i40, i60, i90.
    Which prepaid plans are eligible for Birthday Bonus?
    All prepaid plans are eligible for Birthday Bonus i.e. U Prepaid Plan i.e. New U Prepaid Plan, 3G Prepaid Plan, Unix Mobile, MB Prepaid Rate Plan, Prepaid iPlan, IR Prepaid CAMEL
    I have already received my Birthday Bonus this year. If I transfer my SIM Card to someone else, will this person be able to enjoy another Birthday Bonus on his/her birthday later this year?
    In the event of transfer of ownership, the new owner will not be eligible to enjoy birthday bonus credit if the mobile number has already been rewarded within the past 12 months.
    What are the criteria to meets in order to enjoy the rebate?
    For Prepaid
    • Active Prepaid customers with minimum tenure of 4 months and above
    • Top up minimum RM30 in a single transaction to get 50% additional reload credit on birthday month.
    For Postpaid
    • Postpaid customers with birthday registration one month before Birthday month
    • Enjoy additional 1GB data on top of their subscribed data plan on birthday month

    Pages