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Self Help FAQ

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Where can I enjoy this promotion?

This promotion is available at all MyNews stores nationwide.

Who is entitled to this promotion?

This promotion is open to anyone with a valid NRIC or passport.

How much credit is preloaded into the SIM card?

Every activated SIM card is preloaded with RM5 credit.

Is this a prepaid or postpaid plan?

This is a prepaid plan.

How do I register the SIM card?

The staff at the MyNews store where you purchased the SIM card will help you with registration. You will be required to provide your personal details and identification.

What entitles me to the MyNews Year End Promo?

You must purchase a U Mobile prepaid starter pack bundle together with a reload worth RM10, RM30, RM50 or RM100 in order to be eligible for this promo.

Am I still entitled to the promotion if I top up in two (2) RM5 denominations?

No, you must top up a minimum of RM10 in a single denomination.

If I purchase two (2) SIM cards and a single RM30 top up, am I entitled to the promotion?

Yes, but only one (1) SIM card will be entitled to the discounted price, not both SIM cards.

Can I purchase the SIM card but activate it later?

No, all SIM cards must be activated on the spot by MyNews personnel.

I am a UNHCR holder, am I entitled to the promotion?

No. Only valid NRIC and passport holders are entitled to the promotion.

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