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Self Help FAQ

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If I want to switch to Power Prepaid plan, what should I do?
You can switch plan by dialing *118*6*2*3# or send SMS keyword “MIG POWER” to 28118.
Do I get FREE basic Internet immediately after switching plans?
Yes, you will.
When can I know that my request to switch plan is successful?
Upon successful switch plan, there will be SMS notification notifying customer. Customer can top up after receiving SMS to enjoy free data.
I’m currently a customer of another mobile service provider. Can I port in to U Mobile’s Unlimited Power Prepaid plan?
Yes. Kindly visit the nearest U Mobile store/dealers or port in online at http://u.com.my/mnp
How do I subscribe to UMI plans?
You may subscribe via:
UMB *118*3*1*1# then select the UMI of your choice. Else,
Send SMS to 28118 with below keyword to subscribe to the respective UMI plan

UMI plan Keyword
UMI 20 ON UMI 20
UMI 25 ON UMI 25
UMI 30 ON UMI 30
UMI 38 ON UMI 38
UMI 50 ON UMI 50
What are the local call and SMS rates for the Power Prepaid Plan?
Calls are charged at 7 sen/ 30 sec whilst SMS is at 8 sen each.
Who is eligible for 3X Data Promo?
3X Data Promo is applicable to UMI 30 & UMI 50 as well as Combo Indonesia, CI 30 & CI 50 by manual purchase or auto-renewal during promotion period.
What is the promotion period for 3X Data Promo?
The promotion is extended till 30th April 2017.
What is Unlimited Mobile Internet?
Unlimited Mobile Internet is a prepaid subscription service for internet on your mobile phones. This mobile internet plan comes with free airtime and SMS (UMI 38 only). The subscription is available in UMI 20, UMI 30, UMI 38 and UMI 50. All UMI plans are valid for 30 days. Stay active to enjoy all services including voice, SMS & data.
Where can I check the extra quota?
You can check the data quota via UMB, SMS and U Mobile app.

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