Policies, Terms & Conditions

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HERO Plus Postpaid Plans TnC
HERO Postpaid Plans (U28, P38, P48, P70)
4G LTE Hero U28 Hero P38 Hero P48 Hero P70
Monthly Fees RM28 RM38 RM48 RM70
What's in my Bundle?
Networks U Mobile to U Mobile
(On-Net)
Other Networks
(Off-Net)
U Mobile to U Mobile
(On-Net)
Other Networks
(Off-Net)
U Mobile to U Mobile
(On-Net)
Other Networks
(Off-Net)
U Mobile to U Mobile
(On-Net)
Other Networks
(Off-Net)
High-Speed Internet 3GB 4GB 5GB 7GB + 8GB*
(Shareable with Member)
Voice 50mins/month Unlimited (all-net) Unlimited (all-net) Unlimited (all-net)
SMS 100 200 N/A N/A N/A
Subsequent Pay-As-You-Use Charges after Bundle is consumed
Charging Block 30sec/block
Voice Call 9sen/30sec 10sen/30sec N/A N/A N/A
Voice Mail (/call) 18sen 18sen 18sen 18sen 18sen 18sen 18sen 18sen
Video Call (/min) 18sen 30sen 18sen 30sen 18sen 30sen 18sen 30sen
SMS 5sen 12sen 3sen 8sen 3sen 8sen 3sen 8sen
MMS 20sen 30sen 20sen 30sen 20sen 30sen 20sen 30sen
Internet No extra charges after exceeding data limit


Hero Plus Member Line
Share 20 Share 50
Monthly Fees
(Up to 3 SIMs)
RM20 per Member RM50 per Member
Voice 30 min/day (on-net) Unlimited (all-net)
Internet Share from principal 3GB
(Shareable with Principal)

  1. Monthly bundled all-net/other network minutes will be pro-rated if subscription is less than a month.
  2. All Postpaid plans including Member Lines with unlimited voice service bundle are subject to our Fair Usage Policy.
  3. All voice minutes bundled only apply to domesticmobile/fixed on-net & off-net usage and excludes video calls, IDD, International Roaming, Voicemail (1311) or calls to special numbers/premium numbers (e.g.: 1300 / 1500 / 1508 / 1600 / 1700 / 1900 / 103, 800 & 15999) and 02-prefix numbers for border calls to Singapore and 080-prefix numbers for border calls to Brunei.
  4. All voice minutes bundled shall be used strictly as part of normal everyday mobile voice usage for individual customers and not for commercial use. In amplification of the Fair Usage Policy, the Service shall not be:
    1. re-sold, rented or utilised in any other way;
    2. used for multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, application-to-person communication, continuous calling for extended period of time, auto-dialing, machine-to-machine communication;
    3. used for wholesale or for SIM boxing or aggregate minutes on our network;
    4. used in connection with a device, software or application which re-routes calls;
    5. used to set up switch devices which could keep a line open potentially for hours and limiting the ability for other customers to access our network; or
    6. used for any other activity that U Mobile considers to be non-standard usage.
  5. U Mobile at its sole and absolute discretion reserves the right at any time without being liable to you to suspend or terminate the Service if you are found to be in violation of the Terms.
  6. You may subscribe up to 3 member lines, either “Share 20” or “Share 50”, depending on the plan that you have signed up. For Share 50, upfront payment is required for each Share 50 member line subscribed. If you subscribe up to 3 Share 50 member lines, you are required to sign-up for auto-debit of the monthly charges for the principal and the member lines using your credit card. If you subscribe to Share 50, your credit limit will be increased automatically upon activation of each member line.

Unlimited HERO P99
Postpaid Plan
Unlimited Hero P99
Monthly Fees
RM99
What's in my Bundle
Networks
U Mobile to U Mobile
(On-Net)
U Mobile to Other Networks
(Off-Net)
High-Speed Internet
Unlimited
Mobile Hotspot / Data Sharing
30GB
Voice
Unlimited to all networks
SMS
N/A
Pay-As-You-Use-Charges
Voice Mail (/call)
18sen
Video Call (/min)
18sen
30sen
SMS
10sen
10sen
MMS
20sen
30sen

Hero Pus Member Line
Share 20
Monthly Fees
Up to 3SIMs
RM20 per Member
On-net Of-net
Voice 30min / day N/A
High-Speed Internet
Share 30GB from principal

  1. All voice minutes bundled only apply to domestic mobile/fixed on-net & off-net usage and excludes video calls, IDD, International Roaming, Voicemail (1311) or calls to special numbers/premium numbers (e.g.: 1300 / 1500 / 1508 / 1600 / 1700 / 1900 / 103, 800 & 15999) and 02-prefix numbers for border calls to Singapore and 080-prefix numbers for border calls to Brunei.
  2. All voice minutes bundled shall be used strictly as part of normal everyday mobile voice usage for individual customers and not for commercial use. In amplification of the Fair Usage Policy, the Service shall not be:
    1. re-sold, rented or utilised in any other way;
    2. used for multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, application-to-person communication, continuous calling for extended period of time, auto-dialing, machine-to-machine communication;
    3. used for wholesale or for SIM boxing or aggregate minutes on our network;
    4. used in connection with a device, software or application which re-routes calls;
    5. used to set up switch devices which could keep a line open potentially for hours and limiting the ability for other customers to access our network; or
    6. used for any other activity that U Mobile considers to be non-standard usage.
  3. U Mobile at its sole and absolute discretion reserves the right at any time without being liable to you to suspend or terminate the Service if you are found to be in violation of the Terms.
  4. You may subscribe up to 3 Share 20 member lines under P99. The mobile hotspot data quota available for the principal line and the data quota for sharing with Share 20 member line(s) will be drawn from the Mobile Hotspot/Data-Sharing bucket. After the data quota from the Mobile Hotspot/Data Sharing bucket is fully utilised, data speed will be managed.
  5. You can use P99 via smartphones only and no other devices including MiFi and USB dongle. However, your Share 20 member line(s) under P99 plan can be used via MiFi or USB dongle. U Mobile may from time to time change the device requirement for P99 based on its discretion.
  6. P99 includes unlimited Video-Onz with standard definition video streaming. You will not be able to unsubscribe Video-Onz under P99 as it is a default feature of P99.
  7. Peer-to-peer (P2P) usage for P99 is up to 64kbps.
  8. When there is a network failure, your normal (non-hotspot) data usage may inadvertently be deducted from your mobile hotspot quota. You acknowledge the possibility of this happening and agree not to hold us liable.

General Postpaid Plan
  1. This Postpaid Plan is available as a bundled service with a device or as a stand-alone service (Service) and is supplied according to the Terms of Service in our Postpaid Sign-Up Form. You must comply with those Terms of Service including our Fair Use Policy, Privacy Policy, the relevant Postpaid subscription plan and these additional terms and conditions (collectively, the Terms) all of which are available on www.u.com.my.
  2. You must pay the Monthly Fee in full even if you do not use the Service to the full value for the month. No part of the Monthly Fee will be carried over to the following months. Any usage exceeding the Monthly Fee will be billed to you on monthly basis. Monthly Fee may also be referred to as “Monthly Commitment Fee”, “Monthly Access Fee” or other names as may be determined by us.
  3. Charges for all other services not listed, such as International Direct Dial (IDD) and International Roaming will not be deducted from the Monthly Fee and will be charged separately. Unless specifically stated otherwise, monthly data and bundled minutes are only applicable for domestic usage and will not be available during Roaming.
  4. We reserve the right to amend or change the tariffs at any time during the Contract Period.
  5. The Service cannot be combined with other package unless stated otherwise.
  6. Contract Period will be applicable when devices are bundled together with the Service. We may impose cancellation charges/fees (including unpaid device price) if you terminate the Services (or we terminate due to your non-compliance) prior to the agreed Contract Period. Contract Period may also be referred as “Minimum Period” or “Minimum Term”.
  7. If you have bought any device or accessories from us or our dealers, all claims relating to those products are covered by the warranty, if any, offered by the relevant manufacturer. We do not provide any warranty claim on the device.
  8. The Advance Access Fee is charged in advance to your account and will be shown in your first month bill. If you do not pay your bill by the due date, this Advance Access Fee may be used to offset any outstanding charges. Upon set off or deduction, we may also require you to pay a further advance fee in an amount that we determine. Any remaining balance of the advance fee will be refunded to you without interest if you terminate this Postpaid Plan provided all outstanding charges have been settled.
  9. If you are an existing U Mobile prepaid customer and you wish to switch to this Postpaid Plan, you may retain your phone number. Any remaining SMS, voice minutes or data allowance to which you are entitled under the previous prepaid plan will be forfeited and any content subscription services which are part of your previous prepaid plan will be automatically terminated. However, any credit remaining may be carried over to this Postpaid Plan up to a maximum value of RM100 to offset bill payment. Any credit balance exceeding the sum of RM100 will be automatically forfeited.
  10. If you have subscribed to any voice or SMS Postpaid Add-on Pack, when you change your rate plan, any unused quota from the voice or SMS Postpaid Add-on Pack will be forfeited without refund.
  11. Upon activation of your new rate plan:
    1. if your new rate plan has an unlimited voice service bundle:
      1. your subscription of any voice Postpaid Add-on Pack on your previous rate plan will be terminated. You will be charged with the full monthly charges of the Postpaid Add-on Pack and any unused quota on the voice Postpaid Add-on Pack will be forfeited without refund.
      2. if you have previously subscribed to any SMS Postpaid Add-on Pack, you will be re-subscribed to the same pack. The re-subscribed SMS Postpaid Add-on Pack will have a refreshed quota and will be valid until the last day of your bill cycle. You will be charged with the full charges for the SMS Postpaid Add-on Pack:
        1. for the previous subscription on your previous rate plan; and
        2. for the renewed subscription on your new rate plan.
    2. if your new rate plan is not bundled with any unlimited voice service bundle, and if you have previously subscribed to any voice or SMS Postpaid Add-on Pack, you will be re-subscribed to the same pack. The re-subscribed voice or SMS Postpaid Add-on Pack will have a refreshed quota and will be valid until the last day of your bill cycle. You will be charged for the full monthly charges for the voice of or SMS Postpaid Add-on Pack:
      1. for the previous subscription on your previous rate plan; and
      2. for the renewed subscription on your new rate plan.
  12. Your actual download speed and data capacity will vary and may be slower and are affected but not limited, by your distance from our mobile tower, the capacity of our mobile tower, the source of your download, your handset type and quality, the general Internet traffic and coverage availability. If your total download and upload use per month exceeds any applicable allocated data allowance, we will manage your bandwidth by reducing your speed.
  13. Any add-on services bundled together with the Postpaid plan(s) are governed by separate terms and conditions, which are published on www.u.com.my.
  14. All prices stated are exclusive of GST.
  15. Miscellaneous
    Advance Access Fee is the amount which equals to the Monthly Fee
    Contract Period is the pre-agreed duration for which you are required to subscribe to the Services.
    Monthly Fee is the monthly fee that you are required to pay for your Postpaid Plan and may be used interchangeably with Access Fee or Monthly Access Fee in www.u.com.my or in your bill.

Last Update: 29th November 2017