Policies, Terms & Conditions

-
U Data Roam 10 and U Data Roam 36 Promotion Terms and Conditions
U Data Roam 10 and U Data Roam 36 Promotion Terms and Conditions
  1. The U Data Roam 10 (“Data Roam 10”) and U Data Roam 36 (“Data Roam 36”) promotion (“Promotion”) is a data roaming offer which enables you to enjoy high speed data roaming at the flat rate of RM10 per day or a maximum rate RM36 per day while on roaming at selected countries. This Promotion is not applicable for voice and SMS service.
  2. The Promotion is available to all U Mobile prepaid and postpaid subscribers (principal and member lines) except for postpaid broadband subscribers.
  3. The Promotion cannot be transferred to any other mobile numbers.
  4. Each Promotion is provided according to the Terms of Service on our Postpaid Sign-Up Form or U Mobile Prepaid Terms and Conditions relevant to you. You must comply with those terms including the relevant service description, our Fair Usage Policy, Privacy Policy, the relevant postpaid or prepaid subscription plan and these additional terms and conditions (collectively, the "Terms") all of which are available on www.u.com.my.
  5. We reserve the right to modify or otherwise change these Terms including the charges without notice to you. This overrides any requirement where we may have to give you notice in other parts of our agreement with you.
  6. The Promotion cannot be combined with any other offers unless expressly stated.
  7. The Promotion is available from 7 April 2016 until 31 December 2018(“Promotion Period”).
Activation and Charges
  1. To enjoy the Promotion you have to:
    1.1 ensure that your international roaming service is activated before you travel; and
    1.2 manually connect to the following preferred roaming operator’s network when you are on roaming at the following countries from the respective effective dates onwards:
    1. U Data Roam 10:
    2. No. Country Preferred Roaming Operator Effective Date Fair Use Quota (per-day)
      i. Australia Optus 1 November 2016 500MB
      Telstra 7 April 2016 till 31 October 2016 500MB
      ii. Bangladesh Bangalink 7 April 2016 500MB
      iii. Cambodia Cellcard 7 April 2016 500MB
      iv. Hong Kong HKT 7 April 2016 500MB
      v. India Aircel 7 April 2016 500MB
      Reliance 7 April 2016 500MB
      vi. Indonesia Hutchison 16 October 2017 500MB
      Telkomsel 7 April 2016 - 30 September 2016 500MB
      Indosat Ooredoo 01 October 2016 500MB
      vii. Laos Beeline 7 April 2016 500MB
      viii. Philippines Smart 7 April 2016 500MB
      ix Singapore StarHub 7 April 2016 500MB
      x South Korea SK Telecom 7 April 2016 500MB
      KTF 06 February 2017 500MB
      xi Taiwan Taiwan Mobile 7 April 2016 500MB
      xii Thailand True Move 7 April 2016 500MB
    3. U Data Roam 36:
    4. No. Country Preferred Roaming Operator Effective Date Fair Use Quota (per-day)
      i. Albania Vodafone 7 April 2016 500MB
      ii. Austria Hutchison 3 16 October 2017 500MB
      iii. Brunei Progresif Cellular 6 June 2017 500MB
      iv. Canada Bell 7 April 2016 500MB
      Telus 7 April 2016 500MB
      v. China China Unicom 7 April 2016 500MB
      vi. Czech Republic Vodafone 7 April 2016 500MB
      vii. Denmark Hutchison 3 16 October 2017 500MB
      viii. Egypt Vodafone 7 April 2016 500MB
      ix. France Bougyues Telecom 01-Nov-17 500MB
      x. Finland DNA 1 Aug 2016 500MB
      xi. Germany Telefonica 1 March 2017 500MB
      xii. Ghana Vodafone 1 Sept 2016 500MB
      xiii. Greece Vodafone 15 May 2017 till 01 Oct 2017 500MB
      Wind Hellas 02 Oct 2017 500MB
      xiv. Hungary Vodafone 1 Sept 2016 500MB
      xv. Iceland Nova 1 Aug 2016 500MB
      xvi. Ireland Vodafone 7 April 2016 500MB
      xvii. Italy Vodafone 1 Sept 2016 500MB
      xviii. Japan NTT Docomo 7 April 2016 500MB
      xix. Kazakhstan KaR-Tel LLP (Beeline) 1 July 2016 500MB
      xx. Macau CTM 7 April 2016 500MB
      xxi. Malta Vodafone 7 April 2016 500MB
      xxii. Montenegro Mtel 1 July 2016 500MB
      xxiii. Myanmar Ooredoo 16 October 2017 500MB
      MPT 3 April 2017 500MB
      xxiv. Nepal Ncell 3 Aug 2017 500MB
      xxv. Netherlands Vodafone 7 April 2016 500MB
      xxvi. New Zealand Two Degrees 7 April 2016 500MB
      Vodafone 7 April 2016 500MB
      xxvii. Oman Omantel 1 July 2016 500MB
      xxviii. Pakistan Telenor 1 Aug 2016 500MB
      xxix. Poland P4 1 July 2016 500MB
      xxx. Portugal Vodafone 1 March 2017 500MB
      xxxi. Qatar Vodafone 7 April 2016 500MB
      xxxii. Romania Vodafone 7 April 2016 500MB
      xxxiii. Russia Beeline 1 July 2016 500MB
      xxxiv. Saudi Arabia Zain 1 July 2016 500MB
      xxxv. South Africa Vodacom 1 Sept 2016 500MB
      xxxvi. Spain Telefonica 1 Aug 2016 500MB
      xxxvii. Sri Lanka Hutchison 3 16 Oct 2017 500MB
      Dialog 10-Nov-17 500MB
      xxxviii. Sweden Hutchison 3 16 Oct 2017 500MB
      xxxix. Switzerland Sunrise 6 July 2017 500MB
      xxxx. Turkey Vodafone 7 April 2016 500MB
      xxxxi. Ukraine Lifecell 6 July 2017 500MB
      xxxxii. United Kingdom Hutchison 3 4 Decemeber 2017 500MB
      O2 1 August 2017 500MB
      Vodafone 7 April 2016 500MB
      xxxxiii. Vietnam Vietnamobile 13 Nov 2017 250MB
      Vinaphone 14 Dec 2017 500
      Viettel 13 Nov 2017 250MB
      Viettel 26 Aug 2016 till 12 Nov 2017 10MB
  2. If you do not connect to the preferred roaming network specified above, you will not be able to use the internet while on roaming. However, you may still be able to use voice and SMS services subject to the applicable charges imposed by the respective roaming operator you are connected to.
  3. You will be automatically subscribed to either the U Data Roam 10 or U Data Roam 36 based on the country you are in and the network you connect to while on roaming.
  4. If you are subscribed to:
    1. U Data Roam 10, you will be entitled to use mobile internet on roaming from 12:00 am until 11:59:59 pm the same day at the rate of RM10.00 per day; and
    2. U Data Roam 36, you will be entitled to use mobile internet on roaming from 12:00 am until 11:59:59 pm the same day at the rate RM36.00 per day.
  5. If you exceed:
    1. the data usage time above, you will be charged for the second day’s usage based on the type of subscription; and
    2. the Fair Use Quota above, you may use your data at a reduced speed which will be managed in accordance with our Fair Usage Policy.
  6. For postpaid subscribers, the Promotion will be applicable to all principal and member lines that have international roaming. Each principal line and member line will be charged separately based on the activation.
  7. For prepaid subscribers, you must ensure that you have sufficient credit before you go on roaming. As an example, if you wish to roam in Australia, you must ensure that you have RM10.00 credit available for each day of roaming. If you have insufficient credit, this Promotion will not be applicable to you.
  8. The mobile internet roaming service is subject to the preferred roaming operator’s network availability.
Updated: 04 December 2017