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Policies, Terms & Conditions

Free Video Streaming

  1. This [Free Video Streaming] (“Video Add-On Pack”) is available as an add-on pack to your Prepaid, Postpaid or Broadband plan (Service) and is supplied according to the relevant Terms of Service. You must comply with those Terms of Service including our Fair Use Policy, Privacy Policy, the relevant Prepaid, Postpaid or Broadband subscription plan and these additional terms and conditions (collectively, the Terms), all which are available on

Add-On Pack Details

  1. U Mobile Postpaid, Prepaid and Broadband subscribers on selected plans are automatically subscribed to the Video Add-On Pack with effect from [8th October 2014].

    a) Prepaid: upon activation or upon UMI Prepaid renewal
    b) Postpaid: upon activation or auto-renewed on first day of bill cycle
    c) Broadband: upon activation, or prepaid broadband plan renewal, or auto-renewed on day of postpaid broadband bill cycle.

  2. Selected plans include -

    a) Prepaid: UMI20/UMI30/UMI38/UMI50/Prepaid iPlans
    b) Postpaid:U28/E28/U58/E58/U88/E88/U Plus/U Premium/ U Platinum/ ISP68/UD68/UD98/UD158/UD60/UD90/UD130/Postpaid iPlans/P50/P70/P98
    c) Broadband: MBDay/15/40/68/88/128

  3. During off-peak hours, subscribers are entitled to stream unlimited videos from YouTube (website and mobile application) and selected Tonton (via without consuming the subscriber’s data allowance. Off-peak hours are from 2am to 10am.

  4. Fair Usage Policy applies. Internet speed has been optimized for streaming standard definition video quality. (1.5Mbps download and 1Mbps upload).

  5. Any internet usage other than video streaming from YouTube and Tonton as mentioned above will be subject to normal data consumption.

  6. The Video Add-On Pack is not applicable when subscribers are roaming outside of Malaysia.


  1. From [8th October 2014] till further notice, the Video Add-On Pack is provided free of charge.

  2. After the Promotion Period, the subscription to Video Add-On Pack will automatically terminate. If subscribers wish to continue, they can do so by Dialing *118*9# or by sending ON YTM to 28118. Subscription will be charged at the published rate notified on U Mobile’s website.


  1. U Mobile may change any of these Terms and Conditions including terminating or suspending this Video Add-On Pack and extending the Promotion Period. Any such change will be announced on our website. It is your responsibility to check these Terms and Conditions on our website.

  2. To the extent permitted by law, U Mobile excludes all liability in connection with this Video Add-On Pack. All participants and if the participants are below 18 years of age, their parents or guardians, agree to release U Mobile from and indemnify U Mobile against all liability (including negligence) for any personal injury or for loss or damage (including loss of opportunity); whether direct or indirect, special or consequential arising out of subscription in this Video Add-On Pack.

Version: 24 November 2016