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Policies, Terms & Conditions

U Card

U Card Birthday Bonus

  1. This birthday bonus points promotion (“Promotion”) is effective from 15 August 2015 until an expiry date to be determined by U Mobile (“Promotion Period”).
  2. Birthday bonus points will be awarded based on the birthday information that you provide during registration of U Card or as amended by you from time to time.
  3. Birthday bonus points will be awarded only once per year. If you change your birthday information in our system after the birthday bonus points are awarded, birthday bonus points will not be granted again in the same calendar year.
  4. If your birthday falls on a festival or any other occasion where we award bonus points, only the higher bonus points will be awarded.
  5. For prepaid users:
    1. birthday bonus points are calculated and awarded based on the top-up amount on your birthday;
    2. you are not entitled to birthday bonus points if, on your birthday, your subscription is deactivated or changed from prepaid to postpaid; and
    3. on your birthday, the birthday bonus points calculation shall supersede tenure points calculation. Tenure points calculation refers to the tiered calculation of loyalty points based on length of subscription with U Mobile.
  6. For postpaid users:
    1. birthday bonus points are calculated and awarded at the end of the birthday month. Birthday bonus points will not be awarded if your postpaid subscription has been deactivated or suspended or barred at such time the birthday bonus points are to be calculated; and
    2. Birthday bonus points are only awarded to principal account holder. Supplementary subscriptions / sharing members are not entitled to receive birthday bonus points.

General Terms

  • U Mobile’s decisions on any matter relating to this Promotion are final and binding on all participants. If any matters arise which are not covered in these terms and conditions, they will be determined solely by U Mobile.
  • U Mobile may change any of these terms and conditions including terminating or suspending this Promotion and extending the Promotion Period. Any such change will be announced on our website. It is your responsibility to check these terms and conditions on our website.
  • By participating in the Promotion, all participants:-
  • consent for U Mobile to collect, record, hold, store, use and disclose their personal information for purposes which are necessary or related to the participation in the Promotion; and
  • consent for U Mobile to disclose or publish their personal information such as their names and identities and any general information that U Mobile sees fit about the participants in any media, marketing or advertising materials; and
  • grant U Mobile the absolute and unrestricted right to modify, use and publish any still or moving images of the participants for any promotional, marketing, commercial or other related purpose, without any payment or compensation.
  • To the extent permitted by law, U Mobile excludes all liability in connection with this Promotion. All participants and if the participants are below 18 years of age, their parents or guardians, agree to release U Mobile from and indemnify U Mobile against all liability (including negligence) for any personal injury or for loss or damage (including loss of opportunity); whether direct or indirect, special or consequential arising out of participation in this Promotion.
  • The subscription and use of U Mobile’s mobile services are subject to U Mobile’s standard Terms and Condition and where applicable, these terms and conditions. In the event of any inconsistency, U Mobile’s standard Terms and Conditions will apply to the extent of such inconsistency.
  • The Promotion and these terms and conditions are governed by the laws of Malaysia. The participants agree that the Courts of Malaysia have jurisdiction over all matters arising from this Promotion.