Terms & Conditions

1. General

    a. Unlimited Hero P99 Biz is available as a bundled service with a smartphone (P99 Biz Phone Bundle) or as a stand-alone service (P99 Biz) and is supplied according to the Terms of Service in our Postpaid Sign-Up Form, which includes our Privacy Policy. These additional terms and conditions and any add-on services such as voice or SMS Postpaid Add-on Packs are governed by separate terms and conditions (collectively, the Terms), all of which are available on www.u.com.my.

    b. You can use P99 Biz via smartphones only and no other devices, such as a MiFi and USB dongle. However, your Share 20 member line(s) under P99 Biz can be used via MiFi or USB dongle. We may from time to time change the device requirements for P99 Biz at our absolute discretion.

2. Voice

    a. The voice service applies to domestic mobile, domestic fixed on-net and off-net usage and excludes video calls, MMS, International Direct Dial (IDD), International Roaming, Voicemail (1311) or calls to special numbers/premium numbers (namely 1300 / 1500 / 1508 / 1600 / 1700 / 1900 / 103 and 800).

    b. You must only use the voice service strictly as part of normal everyday mobile voice usage and not for commercial use. P99 Biz shall not be:

        i. re-sold, rented or utilised in any other way;

        ii. used for multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, application-to-person communication, continuous calling for extended period of time, auto-dialling, machine-to- machine communication;

        iii. used for wholesale or for SIM boxing or aggregate minutes on our network;

        iv. used in connection with a device, software or application which re-routes calls;

        v. used to set up switch devices which could keep a line open potentially for hours and limiting the ability of other customers to access our network; or

        vi. used for any other activity that U Mobile considers to be non-standard usage.

        vii. In addition to our other rights and remedies, we may suspend or terminate your P99 Biz if you breach any of the Terms.

3. Data

    a. Peer-to-peer (P2P) usage for P99 Biz is up to 64kbps.

    b. When there is a network failure, your normal (non-hotspot) data usage may inadvertently be deducted from your mobile hotspot quota. You acknowledge the possibility of this happening and agree not to hold us liable.

    c. Data is only applicable for domestic usage and will not be available when you are roaming overseas.

4. Share 20 member lines

You may subscribe up to 3 Share 20 member lines under P99 Biz. The data quota for sharing with Share 20 member line(s) will be drawn from the Mobile Hotspot/Data-Sharing bucket. After the data quota from the Mobile Hotspot/Data Sharing bucket is fully utilised, data speed will be managed.

5. U Mobile prepaid upgrade to P99 Biz

If you are an existing U Mobile prepaid customer and you switch to P99 Biz, you may retain your phone number. Any content subscription services which were part of your previous prepaid plan will be automatically terminated and any remaining or unused SMS, voice minutes or data allowance to which you are entitled under the previous prepaid plan will be forfeited. However, any credit remaining, up to a maximum value of RM150, may be carried over to P99 Biz to offset your subsequent bill payments. Any credit balance exceeding the sum of RM150 will automatically be forfeited.

Monthly Fee/Advance Access Fee

1. You must pay the Monthly Fee in full even if you do not use P99 Biz to the full value of the service for the month, and no part of the Monthly Fee will be carried over to the following months. Any usage exceeding the Monthly Fee will be billed to you on monthly basis. Monthly Fee may be used interchangeably with Access Fee or Monthly Access Fee in www.u.com.my or in your bill.

2. Charges for all other services not listed in Table A above, such as IDD and International Roaming will not be deducted from the Monthly Fee and will be charged separately in addition to the Monthly Fee.

3. The Advance Access Fee (which is the amount equal to the Monthly Fee) is charged in advance to your account and will be shown in your first month’s bill together with your first month’s usage. If you do not pay any of your bills by the due date, this Advance Access Fee may be used to offset any outstanding charges. Upon such offset, you are required to pay an additional amount to make up for any shortfall in the Advance Access Fee, so that the full amount of the Advance Access Fee is maintained at all times. Any remaining balance of the Advance Access Fee will be refunded to you without interest if P99 Biz is terminated after all outstanding charges have been settled.

4. All prices stated in these Terms are exclusive of all current and future taxes and other similar charges such as service tax, goods and services tax, sales tax and value added tax that may be imposed by any authority.

Version Date: 19 May 2022