{ "hideAfter": false, "hideGeneralNotification": false, "rotationTimer": 35, "importantNotificationList": [{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003eOur Online Store is currently undergoing a scheduled maintenance upgrade from 30 Jan - 6 Feb.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2025,"month":2,"day":19},"instant":{"seconds":1739894400,"nanos":0},"nowDate":"Feb 19, 2025, 12:00:00 AM","nowTime":"2025-02-19","validTime":0},{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003eKindly visit our \u003ca href\u003d\"/content/u-mobile/en/personal/support/store-finder.html\" target\u003d\"_blank\"\u003enearest store\u003c/a\u003e for assistance on purchases \u0026amp; port-in requests. Thank you.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2025,"month":2,"day":19},"instant":{"seconds":1739894400,"nanos":0},"nowDate":"Feb 19, 2025, 12:00:00 AM","nowTime":"2025-02-19","validTime":0}] }
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Known Network Issues
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Service Type:
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Outage Start Time:
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For any enquiries, please call the U Mobile Customer Service Hotline at 018-3881318. Existing U Mobile customers can call 1318.

Network Troubleshooting Guide

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Check Network Status Map & Balance via the MyUMobile App

  • Check the Network Status Map. If there is a network disruption in your area, wait for service to resume before trying out the other methods

  • For Prepaid users, ensure there is sufficient credit balance in your account

  • For Postpaid users, ensure there are no outstanding bill payments

Manage Messaging App & Device Settings​

  • Free up space in your messaging inbox/outbox​

  • Turn off Bluetooth & Wi-Fi and connect to the U Mobile 4G/5G network​

  • Toggle flight mode between on and off​​

  • Ensure your device is fully updated

Check SMS Centre Number​

  • For Android users, go to Settings > Apps > Messages > Messages settings > More settings > Text messages > check Message Centre number: +60181000108

  • For Apple users, the SMS centre number is set automatically​
     

Check Network Status Map​

  • Check the Network Status Map for any network disruptions in your area.

  • If there is a network disruption in your area, wait for service to resume before trying out the other methods

Check Balance Via MyUMobile App

  • For Prepaid users, ensure there is sufficient credit balance in your account

  • For Postpaid users, ensure there is no outstanding bill payments

  • Ensure there is sufficient Internet quota balance.​

Manage Device Settings

  • Turn off Bluetooth & Wi-Fi and connect to the U Mobile 4G/5G network

  • Turn Flight mode on and off

  • Ensure your device is fully updated

Check Network Status Map & Balance via the MyUMobile App

  • Check the Network Status Map. If there is a network disruption in your area, wait for service to resume before trying out the other methods

  • For Prepaid users, ensure there is sufficient credit balance in your account

  • For Postpaid users, ensure there are no outstanding bill payments

     

Manage Device Settings​

  • Turn off Bluetooth & Wi-Fi and connect to the U Mobile 4G/5G network

  • Turn Flight mode on and off

  • Ensure your device is fully updated

  • Turn on Roaming if you're abroad

  • Turn off call-forwarding features

Keep up to date on the affected areas

If you are experiencing any service disruption after a scheduled maintenance or service, do enable & disable your device's flight mode to refresh the network connection. 

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There is currently no network outage planned.

Your State
Work Start Work End State Area Service Affected
{{data.workStart}} {{data.workEnd}} {{data.state}} {{data.area}} {{data.serviceAffected}}

For any enquiries, please call the U Mobile Customer Service Hotline at 018-3881318. Existing U Mobile customers can call 1318.

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