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Step 2
Visit our Online Store and choose your desired plan. Select Switch To U to begin the port-in process.
Step 4
For the latest update on your port-in progress, check your Order History or Switch to U Status.**
*Check your Switch to U status regularly and activate your SIM card within 14 days of receipt to prevent your order from being automatically cancelled.
**Check your status online or through the same channel you used to opt for port-in.
Settle all outstanding bills
Have no active contract
Have an active principal and
supplementary lines (if any)
Are the registered owner of
the mobile number
Register with the same NRIC
as your current provider
Are 18+
(Those aged 12-17 can only
buy Prepaid plans)
Track whether your port-in is successful after confirming the switch with your current provider and activating your SIM
Here are the types of SMS you may receive:
Maxis
Digi
Celcom
Resubmit Your Application
Check the reason for your failed port-in and review the actions required here.*
Submit New Port-in Request
If you're unable to resubmit your application, check that your previous submissions have been cancelled before submitting a new port-in request.
*You can resubmit your request up to 3 times within 14 days. If no action is taken during this period, the order will be cancelled automatically.
Insert the new SIM into your device once your port-in is successful and your SIM will then be activated.
On your Online Store dashboard, check the Order History to know whether your port-in is successful.
Retrieve the QR code from your email or MyUMobile App before activating your eSIM.
Step 1
Connect to a WiFi network and go to your iPhone Settings.
Step 2
Tap on Mobile Service.
Step 3
Tap on Add eSIM and select Use QR Code.
Step 4
Scan the unique QR code provided to install your eSIM profile and you're all set!
Step 1
Go to your Settings, tap on Connections, then tap on Cellular or Mobile Data, and select Add Mobile Plan.
Step 2
If no plan can be found, select Add Using QR code and scan the QR code provided.
Step 3
Once the plan has been detected, tap Add to download and install the plan. Then select OK to turn on the plan.
Step 4
Once the setup and activation is complete, your eSIM will appear on your SIM Card Manager
Find out the status of your Switch to U application here.
Discover how U can activate your new U Mobile SIM seamlessly.
Find out how U can get connected to our network with a new eSIM.
Mobile Number Portability (MNP) is the ability for customers to switch to a new mobile service provider, while retaining their existing mobile number.
"Porting" is the act of switching to a new mobile service provider without having changed one's mobile number. The word porting is interchangeable with switching. Port-in is referring to a customer request to switch to a new operator and port-out is a customer leaving their existing operator.
Please DO NOT terminate your line with your current service provider as only active mobile numbers are allowed to switch to a new service provider.
Yes, you can cancel before your port-in request is approved. There is no cancellation fee.
You will get a new SIM card from U Mobile. Insert the U Mobile SIM card to your phone when you receive a confirmation from your current service provider that your current service is going to be terminated.
You will get a new SIM card from U Mobile. Insert the U Mobile SIM card to your phone when you receive a confirmation from your current service provider that your current service is going to be terminated.
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