Switch to U

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Popular on U Mobile

RM0 iPhone Promo

Own an iPhone 16e, 15 pro, 15 or 13 & pay RM0 for the first 6 months. Get free global roaming & 1,000GB of high-speed 5G data on your new phone, only with U Mobile.

Unbeatable 5G Devices

Browse our amazing selection of FREE Unbeatable 5G devices with 1,000GB of high-speed 5G data for all your mobile activities. Click here for more!

iPhone 16 Series

This Raya, create meriah memories with the iPhone 16 Series! Snap festive photos and connect with family on your new device with U Postpaid & U Family today.

Google Pixel 9a

Smart, sleek, and AI-powered. The Google Pixel 9a with Gemini lets you do more and save more – get yours now at an unbeatable price.

Wireless

Enjoy fibre-like speeds with U Home 5G! This wireless broadband comes with unlimited internet plans that include free Wi-Fi 6 5G router or Samsung TV. Get now!

Postpaid Plans

Subscribe to U Mobile's Postpaid Data Plans - U Postpaid 38, 68 & 98. Enjoy Ultra Hotspot on 4G and 5G network & Unlimited Local Calls from RM38/mth. Get it now!

Data Plans

Enjoy faster Unlimited Prepaid Data at only RM25/month. Stream, game, and socialise non-stop with lightning speed on U Prepaid, Malaysia's best 5G Prepaid plan.

Latest 5G Devices

Enjoy unbeatable savings & flexibility with U PayLater when you purchase the latest 5G phones along with U Mobile's U Postpaid plans. Get to know more now.

Mobile Plans

Devices

Broadband

Lifestyle

Deals Support Next Gen 5G

Mobile Plans

Devices

Broadband

Lifestyle

Deals

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Next Gen 5G

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Switch to U with These Simple Steps

Step 1

Before you port-in to U Mobile, read the guidelines here.

Step 2

Visit our Online Store and choose your desired plan. Select Switch To U to begin the port-in process.

Step 3

Once your order is confirmed, follow the steps here*, then activate your SIM to complete your port-in process.

Step 4

For the latest update on your port-in progress, check your Order History or Switch to U Status.**

*Check your Switch to U status regularly and activate your SIM card within 14 days of receipt to prevent your order from being automatically cancelled.
**Check your status online or through the same channel you used to opt for port-in.

Things to Note When U Switch

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Before submitting your Switch to U request, please ensure that you:

Settle all outstanding bills

Have no active contract

Have an active principal and
supplementary lines (if any)

Are the registered owner of
the mobile number

Are 18+
(Those aged 12-17 can only
buy Prepaid plans)

Check your Switch to U status in our Online Store

Track whether your port-in is successful after confirming the switch with your current provider and activating your SIM

Check now

Make sure you reply to your current service provider to complete the port-in process

Here are the types of SMS you may receive:

{}

Maxis

Digi

Celcom

Maxis

Digi

Celcom

How to proceed if your port-in request is unsuccessful

Resubmit Your Application

Check the reason for your failed port-in and review the actions required here.*

Submit New Port-in Request

If you're unable to resubmit your application, check that your previous submissions have been cancelled before submitting a new port-in request.

*You can resubmit your request up to 3 times within 14 days. If no action is taken during this period, the order will be cancelled automatically.

Activate your SIM to complete your port-in to U Mobile

Physical SIM

Insert the new SIM into your device once your port-in is successful and your SIM will then be activated.

eSIM

On your Online Store dashboard, check the Order History to know whether your port-in is successful.

Retrieve the QR code from your email or MyUMobile App before activating your eSIM.

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Switch to Unbeatable Plans

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Family Plan

Postpaid Plans

Prepaid Plans

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