Port Out Survey Form | U Mobile

{ "hideAfter": false, "hideGeneralNotification": false, "rotationTimer": 35, "importantNotificationList": [{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003eOur Online Store is currently undergoing a scheduled maintenance upgrade from 30 Jan - 6 Feb.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2025,"month":2,"day":28},"instant":{"seconds":1740672000,"nanos":0},"nowDate":"Feb 28, 2025, 12:00:00 AM","nowTime":"2025-02-28","validTime":0},{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003eKindly visit our \u003ca href\u003d\"/content/u-mobile/en/personal/support/store-finder.html\" target\u003d\"_blank\"\u003enearest store\u003c/a\u003e for assistance on purchases \u0026amp; port-in requests. Thank you.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2025,"month":2,"day":28},"instant":{"seconds":1740672000,"nanos":0},"nowDate":"Feb 28, 2025, 12:00:00 AM","nowTime":"2025-02-28","validTime":0}] }

{ "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/en/personal/search-results.html" }

Suggested Search

Popular Search

Popular on U Mobile

Find N5 5G

Be among the first to get the new OPPO Find N5! Buy now and enjoy exclusive free gifts for a limited time. Get yours now!

iPhone 16e

Experience unbeatable savings & flexibility with an iPhone 16e via U Mobile's Postpaid plans. Enjoy 0% instalment with U PayLater. Sign up today!

Unbeatable 5G Devices

Unbeatable 5G Devices

Browse our amazing selection of FREE Unbeatable 5G devices with 1,000GB of high-speed 5G data for all your mobile activities. Click here for more!

Wireless

Enjoy fibre-like speeds with U Home 5G! This wireless broadband comes with unlimited internet plans that include free Wi-Fi 6 5G router or Samsung TV. Get now!

Postpaid Plans

Subscribe to U Mobile's Postpaid Data Plans - U Postpaid 38, 68 & 98. Enjoy Ultra Hotspot on 4G and 5G network & Unlimited Local Calls from RM38/mth. Get it now!

Data Plans

The No.1 Unlimited Prepaid, now 2X faster only RM25/mth! Stream, game, and social non-stop with lightning speed on U Prepaid.

Devices

Own the latest 5G Devices and unlock unbeatable savings when you bundle up with U PayLater or U SaveMore. Find the best deal for U at U Mobile! Learn more.

Mobile Plans

Devices

Broadband

Lifestyle

Deals Support Get 5G

Mobile Plans

Devices

Broadband

Lifestyle

Deals

Support

Get 5G

{ "layout": "fixed-width-carousel", "autoRotationDuration": 0, "useNumberPagination": false }

{ "formName": "PORT\u002DOUT\u002DSURVEY", "submitEndpoint": "/content/u-mobile/en/personal/support/posurvey/jcr:content/root/background/background-content/layout_container_48106949/layout_container/form_container_copy.submit", "reCaptchaSiteKey": "6LeMFacbAAAAAEfU7KZwkk0q90WIljTbk90Rr_Fj" }

Please fill in your phone number. (e.g. 60188888888)

{ "internalValue": "", "isDisabled": false, "rules": { "required": true, "min": 0, "max": 999, "regex": " " }, "regexProp": " " }

Mobile Number *

Please enter your mobile number in the following format (e.g. 60181231234).

{ "dataList": [{"label":"Postpaid","value":"Postpaid"},{"label":"Prepaid","value":"Prepaid"}], "defaultValue": "", "isDisabled": false }

1. Are you moving to Postpaid or Prepaid? *

{ "dataList": [{"label":"Celcom","value":"Celcom"},{"label":"Celcom XPax","value":"Celcom XPax"},{"label":"Digi","value":"Digi"},{"label":"Hotlink","value":"Hotlink"},{"label":"Hotlink Postpaid","value":"Hotlink Postpaid"},{"label":"Maxis","value":"Maxis"},{"label":"Tune Talk","value":"Tune Talk"},{"label":"Unifi","value":"Unifi"},{"label":"Yes","value":"Yes"},{"label":"Yoodoo","value":"Yoodoo"},{"label":"Others","value":"Others"}], "defaultValue": "", "isDisabled": false }

2. Which of these telco service providers are you planning to switch to? *

{ "internalValue": "", "isDisabled": false, "rules": { "required": true, "min": 0, "max": 999, "regex": " " }, "regexProp": " " }

Other Reason Leaving *

{ "dataList": [{"label":"Higher speed offered by other telco","value":"Higher speed offered by other telco"},{"label":"Higher quota for hotspot offered by other telco","value":"Higher quota for hotspot offered by other telco"},{"label":"More affordable price offered by other telco","value":"More affordable price offered by other telco"},{"label":"To enjoy unlimited Prepaid offers","value":"To enjoy unlimited Prepaid offers"},{"label":"To enjoy Postpaid convenience (previously switching from Prepaid)","value":"To enjoy Postpaid convenience (previously switching from Prepaid)"},{"label":"Poor network or coverage in my area","value":"Poor network or coverage in my area"},{"label":"More phone models offered by other telco","value":"More phone models offered by other telco"},{"label":"Moved to other areas that are not under U Mobile\u0027s coverage","value":"Moved to other areas that are not under U Mobile coverage"},{"label":"Others","value":"Others"}], "defaultValue": "", "isDisabled": false }

3. What is the main reason behind your decision to discontinue our services? *

{ "internalValue": "", "isDisabled": false, "rules": { "required": true, "min": 0, "max": 999, "regex": " " }, "regexProp": " " }

Other Reason Leaving *

{ "dataList": [{"label":"Cashback in e-wallet (e.g. Touch n\u0027 Go)","value":"Cashback"},{"label":"\u003cp\u003eFree devices/ electrical goods (eg. TV/ vacuum cleaner etc)\u003c/p\u003e\r\n","value":"Free devices / electrical goods"},{"label":"Monthly Rebates","value":"Monthly Rebates"},{"label":"None","value":"None"},{"label":"Others","value":"Others"}], "defaultValue": "", "isDisabled": false }

4. What offers have you received from the other telco service provider? *

{ "internalValue": "", "isDisabled": false, "rules": { "required": true, "min": 0, "max": 999, "regex": " " }, "regexProp": " " }

Other Reason Leaving *

{ "dataList": [{"label":"Yes","value":"Yes"},{"label":"No","value":"No"}], "defaultValue": "", "isDisabled": false }

5. If we can provide solutions to the issues you have faced, would you consider resuming our services? *

{ "dataList": [{"label":"I did some research online: Telco websites, social media etc","value":"I did some research online: Telco websites, social media etc"},{"label":"I was attracted by the advertisements of the other telco service provider","value":"I was attracted by the advertisements of the other telco service provider"},{"label":"Recommended by friends and family","value":"Recommended by friends and family"},{"label":"Walked by other telco service provider stores","value":"Walked by other telco service provider stores"},{"label":"Others","value":"Others"}], "defaultValue": "", "isDisabled": false }

6. How did you learn about the telco service provider that you are switching to? *

{ "internalValue": "", "isDisabled": false, "rules": { "required": true, "min": 0, "max": 999, "regex": " " }, "regexProp": " " }

Other Reason Find Out *

Please check your connection and try again.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thank you for sharing your feedback!

We have received your response. It's always sad to see our valued customers go, but we appreciate your honesty. Your feedback will help us improve our services in the future.

Back To Home

Oops sorry! Please try again.

{ "siteTheme": "theme-personal" }

We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. Click ‘Proceed’ to enjoy optimal performance. View our Privacy Notice to learn more.