Frequently Asked Questions

Yes, it is. U Biz 5G subscribers with compatible 5G devices (Router, Modem or Mobile phones) can experience the full potential of our 5G network subject to availability.

It is our new ultra-fast 5G & 4G broadband subscription service with unlimited high-speed data.

U Biz 5G offers uncapped speeds. You can expect to get the fastest possible speeds when you are connected to our network.

Digital Nasional Berhad (DNB) guarantees a minimum download speed of 100Mbps across Malaysia’s 5G network. This means that you should be able to achieve at least 100Mbps download speeds within 5G coverage areas. 

Yes, you can share the U Biz 5G data through Hotspot with no device restrictions.

U Biz 5G is a SIM only plan without any devices.

Users can refer to the MyUMobile App to see their data usage.

No deposit fee or upfront payment is required for Corporate Customers and Corporate Individuals.

However, foreigners are required to place RM500 and upfront payment as a deposit upon registration.

Upon your request to terminate our service, the deposit will be refunded back to you after 60 working days.  Do note that we will offset your deposit with your last billed amount and any other relevant charges.

You are not allowed to convert your current Postpaid plan to U Biz 5G and would have to register for a new U Biz 5G plan. However, wireless broadband plans (WB48, WB68, WBB88, WB128) can be converted to U Biz 5G. Terms and conditions apply.

• Refer to our website at https://www.u.com.my/en/business/broadband/u-biz-5g
• Contact our Enterprise Account Manager or the Enterprise Partner near you.

U Biz 5G can be used with a variety of 5G and / or 4G LTE devices. You can also use it in your smart devices such as phones, tablets, smart cameras and GPS trackers. U Mobile bears no responsibility/liability should you purchase a device that it is not compatible with U Biz 5G in terms of functionality and speed. Please check before you make any purchases.

Alternatively, you may get the best experience with U Biz 5G by pairing it with reputable 5G routers here.

No, U Biz 5G is purely for data usage only.

No, the plan is for domestic usage only (within Malaysia).

There is no contract tied to this plan. You may cancel anytime without any penalties.

U Biz 5G comes with uncapped speeds. Note that we will manage your surfing speeds if any abuse or unusually high usage occurs.

P2P and torrenting is not allowed on U Biz 5G.

We may restrict your speeds if we detect abuse or unusually high usage above 1,000GB.

You may go to https://www.u.com.my/en/business/broadband/u-home-5g#coverage-map to check coverage areas.