Frequently Asked Questions

You can log on (https://www.u.com.my/en/personal/deals/sooka-premium-merdeka-extravaganza) to get more information about this campaign.

This campaign will commence at 12:00AM on 1 August 2024 and will end at 11:59PM on 31 August 2024. 

This Campaign is open to all active new and existing U Mobile postpaid and prepaid subscribers (Corporate account not included). “Active” means able to make and receive calls.

To participate in this Campaign, you MUST successfully complete the following steps within the Campaign Period as stated below:

1. Step 1: Download the MyUMobile App
   • Participants must be registered with a valid mobile number and/or email address.
     
     
2. Step 2: Navigate to MyUMobile App Rewards
   • sooka Premium Merdeka Extravaganza will be made available under the Rewards section in the MyUMobile App. 
     
     
3. Step 3: Redeem the deal 
   • Redeem the deal to stand a chance at winning vouchers.

When you complete the steps listed above, you will be deemed to be a participant of the Campaign. No entry form is required.

There are TWO (2) types of rewards: (i) sooka Premium Voucher, (ii) Touch 'n Go Voucher,  
 

1. sooka Premium (880 Winners): Winners will get 3 months of sooka Premium Voucher to be redeemed on sooka App.
2. Touch 'n Go Voucher (33,000 Winners): Winners will get Touch 'n Go Vouchers up to RM5 based on stock availability.                                                                                                                                                                                                   

Rewards are whilst stocks last and on a first come first served basis.

Participants are required to grab the deal from the rewards page and redeem the deal from the My Voucher page to enter your submission. 

Each U Mobile user is entitled to ONE (1) deal weekly which is refreshed every week. 

Each unique NRIC will be eligible to take up only ONE (1) deal per week during the campaign period. 

Reward(s) will be issued to the participants upon successfully redeeming the deal through a randomised sequence. U Mobile will notify the participant of their entitlement to receive the reward via SMS (“Reward Notification”). U Mobile may use any other method or medium it deems fit to notify the participants of their entitlement to receive the reward. 

No, the rewards are exclusively dedicated to the selected Active Postpaid & Prepaid subscribers who demonstrated repeated purchases or shown their continuous support towards U Mobile.   

If you require further assistance, you can get in touch with our U Mobile customer service team via Facebook, X or MyUMobile App.