Frequently Asked Questions

U Home 5G x sooka Premium is a 5G broadband and entertainment package bundled into one unbeatable price. It is available exclusively for all U Home 5G subscribers. 

U Home 5G x sooka Premium is offered exclusively to active U Home 5G subscribers via the MyUMobile App. If you are not a subscriber, you may register at  https://shop.u.com.my/ or through any of our outlets or dealers.  

Go to the MyUMobile App, tap on the U Home 5G x sooka Premium banner to get to the U Home 5G x sooka Premium product page. Tap on “Activate” to upgrade your plan from U Home 5G to U Home 5G x sooka Premium.    

Note that upon successful activation, your monthly subscription will be upgraded from RM68 to RM98 per month. 

Upon activating U Home 5G x sooka Premium on the MyUMobile App, we will send an email to your registered email address. Please check your registered email address on the MyUMobile App and ensure it is correct. This email will contain your unique e-coupon code for sooka Premium, along with instructions on how to redeem it at  https://sooka.my/redeem.

You may have to create a free sooka account to redeem the e-coupon. 

E-coupon redemption should be done within 1 month of U Home 5G x sooka Premium activation. Failure to do so may result in the expiry of your sooka Premium e-coupon.

The U Home 5G x sooka Premium bundle is offered as a 6-month bundle and unbundling is not possible.

One (1) U Home 5G subscription can only be upgraded into one (1) U Home 5G x sooka Premium bundle.

Yes, you can activate U Home 5G x sooka Premium at any point. Your next monthly bill will then reflect RM98 instead of RM68. Your first month’s monthly fees may be pro-rated depending on the service activation date.

No. You will need to register a new U Home 5G subscription before activating U Home 5G x sooka Premium on the MyUMobile App.

You can activate U Home 5G x sooka Premium and redeem your sooka e-coupon by registering for a new free sooka account. Existing sooka Premium accounts and those with subscriptions terminated within the last one (1) year will not be eligible to redeem this e-coupon. 

The U Home 5G x sooka Premium will auto-renew monthly for a period of up to 6 months. After the 6-month bundle period, your U Home 5G plan will revert to RM68 per month. 

You will be able to enjoy sooka Premium on up to 3 devices including 1 TV at the same time with an optimal video playback resolution of 1080p.

You may continue to reactivate the bundle again via the MyUMobile App for another 6-month period.

Existing U Home 5G x sooka VIP customers will be converted to the U Home 5G x sooka Premium bundle at RM98 per month. The subscription period will remain the same as before, for a period of up to 6 months.