{ "hideAfter": false, "hideGeneralNotification": false, "rotationTimer": 35, "importantNotificationList": [{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003eOur Online Store is currently undergoing a scheduled maintenance upgrade from 30 Jan - 6 Feb.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2024,"month":11,"day":25},"instant":{"seconds":1732464000,"nanos":0},"nowDate":"Nov 25, 2024, 12:00:00 AM","nowTime":"2024-11-25","validTime":0},{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003eKindly visit our \u003ca href\u003d\"/content/u-mobile/en/personal/support/store-finder.html\" target\u003d\"_blank\"\u003enearest store\u003c/a\u003e for assistance on purchases \u0026amp; port-in requests. Thank you.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2024,"month":11,"day":25},"instant":{"seconds":1732464000,"nanos":0},"nowDate":"Nov 25, 2024, 12:00:00 AM","nowTime":"2024-11-25","validTime":0}] }
icon
icon
{ "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/en/personal/search-results.html" }
U Mobile
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
Get 5G
Contact Us

Suggested Search

Popular Search

Popular on U Mobile

iPhone 16 Pro
iPhone 16 Pro

Unbeatable savings & flexibility with your iPhone 16 Pro via the all-new U Postpaid plans. Enjoy 0% instalment with U PayLater. Sign up today!
Unbeatable 5G Devices
Unbeatable 5G Devices

Browse our amazing selection of FREE Unbeatable 5G devices with 1,000GB of high-speed 5G data for all your mobile activities. Click here for more!
Wireless
Wireless

Experience fibre-like speeds with U Home 5G and get a Samsung TV. Plus, enjoy a Wi-Fi 6 5G router for seamless connectivity across all your devices.
iPhone 15 Pro
iPhone 15 Pro

Unbeatable savings & flexibility with your iPhone 15 Pro via Unbeatable 5G U Postpaid plans. Enjoy 0% instalment with U PayLater. Sign up today!

Postpaid Plans
Postpaid Plans

Enjoy up to 6 lines sharing 1000GB 5G data & free global roaming with U Postpaid plans. Enjoy more with U Family 128, get 1000GB 5G data & global roaming among 4 lines.
Data Plans
Data Plans

The No.1 Unlimited Prepaid, now 2X faster only RM25/mth! Stream, game, and social non-stop with lightning speed on U Prepaid.
Devices
Devices

Own the latest 5G Devices with U PayLater or U SaveMore.
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
Get 5G

Frequently Asked Questions

{ "searchResultPagePath": "/content/u-mobile/en/personal/faq-search-results", "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/support/faqs/jcr:content/iparsys-1/layout_container/layout_container/search_textbox.suggestions" }

Suggested Searches
{ "dropdownFaqProperties": [ { "title": "Roaming & IDD​", "value": "roaming", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/roaming.html", "isGroupLabel": true, "childList": [ { "title": "International Roaming ", "value": "international-roaming", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/roaming/international-roaming.html" }, { "title": "U Data Roam", "value": "u-data-roam", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/roaming/u-data-roam.html" }, { "title": "Roam-Onz ", "value": "roam-onz", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/roaming/roam-onz.html" }, { "title": "Roam-Onz Global™ ", "value": "roam-onz-global", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/roaming/roam-onz-global.html" }, { "title": "Data International Roaming (Data IR) ", "value": "data-international-roaming-data-ir", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/roaming/data-international-roaming-data-ir.html" }, { "title": "IDD", "value": "idd", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/roaming/idd.html" }, { "title": "Best IDD 1310", "value": "best-idd-1310", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/roaming/best-idd-1310.html" }, { "title": "Roaming for U Family 128", "value": "u-family-128", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/roaming/u-family-128.html" } ] }, { "title": "Lifestyle", "value": "lifestyle", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/lifestyle.html", "isGroupLabel": true, "childList": [ { "title": "IDD", "value": "idd", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/lifestyle/idd.html" }, { "title": "CPA Service", "value": "cpa-service", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/lifestyle/cpa-service.html" }, { "title": "Free Video + Music Streaming", "value": "free-video-music-streaming", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/lifestyle/free-video-music-streaming.html" }, { "title": "Game-Onz", "value": "game-onz", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/lifestyle/game-onz.html" }, { "title": "Google Play", "value": "google-play", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/lifestyle/google-play.html" }, { "title": "Music-Onz", "value": "music-onz", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/lifestyle/music-onz.html" }, { "title": "Video Carrier Billing", "value": "video-carrier-billing", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/lifestyle/video-carrier-billing.html" }, { "title": "Video-Onz", "value": "video-onz", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/lifestyle/video-onz.html" }, { "title": "WiFi Calling - iOS", "value": "wifi-calling-ios", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/lifestyle/wifi-calling-ios.html" }, { "title": "App-Onz", "value": "app-onz", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/lifestyle/app-onz.html" }, { "title": "WiFi Calling - Android", "value": "wifi-calling-android", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/lifestyle/wifi-calling-android.html" }, { "title": "VoLTE", "value": "volte", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/lifestyle/volte.html" }, { "title": "iTunes®, Apple Music® and App Store®", "value": "itunes-apple-music-and-app-store", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/lifestyle/itunes-apple-music-and-app-store.html" }, { "title": "GoLife", "value": "golife", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/lifestyle/golife.html" }, { "title": "OKU Lifetime Rebate", "value": "oku-lifetime-rebate", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/lifestyle/oku-lifetime-rebate.html" }, { "title": "eSIM", "value": "esim", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/lifestyle/esim.html" }, { "title": "Auto Debit", "value": "auto-debit", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/lifestyle/auto-debit.html" }, { "title": "U Mobile Prepaid Self Registration", "value": "u-mobile-prepaid-self-registration", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/lifestyle/u-mobile-prepaid-self-registration.html" }, { "title": "GoInsure 3 ", "value": "goinsure-3", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/lifestyle/goinsure-3.html" }, { "title": "Express Delivery", "value": "express-delivery", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/lifestyle/express-delivery.html" }, { "title": "VoWiFi​", "value": "vowifi", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/lifestyle/vowifi.html" }, { "title": "U Mobile Digital School", "value": "digital-school", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/lifestyle/digital-school.html" }, { "title": "Data International Roaming (Data IR) ", "value": "data-international-roaming-data-ir", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/lifestyle/data-international-roaming-data-ir.html" } ] } ], "dropdownDefault": "/content/u-mobile/en/personal/support/faqs/digital-services/lifestyle/esim.html", "breadCrumbs": [ { "title": "FAQs", "url": "/content/u-mobile/en/personal/support/faqs.html" }, { "title": "Digital Services", "url": "/content/u-mobile/en/personal/support/faqs/digital-services.html" }, { "title": "Lifestyle", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/lifestyle.html" } ] }

We are Here Too

U can also get in touch with us from any of the following channels.

MyUmobile App

MyUMobile App

Enjoy a better, faster and safer experience today!

Download App
Download App
Facebook

Facebook

Drop us your message on Messenger.

 

Chat now
Instagram

Instagram

Have questions? Feel free to DM us!

 

DM now
{ "siteTheme": "theme-personal" }
We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. Click ‘Proceed’ to enjoy optimal performance. View our Privacy Notice to learn more.
Proceed