The IDD service allows U Mobile customers to make voice and video calls as well as SMS to other countries. IDD video calls are subject to the availability of the destination country’s operators.
Will my IDD call be charged in Ringgit Malaysia (RM) or in the currency of the country I called?
Your IDD call will be charged in Ringgit Malaysia (RM).
How much does an IDD call cost and how will it be reflected on my itemised bill? Are the charges based on the length of the call, the time that the call was made, or the destination country? Is there a flat monthly rate?
Your call charges will come under the “International” section in your bill, which records all the calls you made to destinations outside of Malaysia. Then you will see the name of the destination country in your bill.
If I make an IDD call to a mobile phone, will I be charged differently from if I make an IDD call to a fixed line?
Please view our voice rates for more information.
Will I get charged if I cannot reach the person I am trying to call?
No. Unless the call is answered by your recipient's voice mail or IVR, you will not be charged.
Will I be notified of any changes in IDD rates?
We’re constantly offering new promotions, so be sure to check our website from time to time, so you can see the latest rates. You may also see changes in IDD rates on your bill.
How do I key in the + sign?
If you can’t find the + sign on your phone keypad, you can just dial 00 instead.
Do I have to configure any settings on my mobile to make an IDD call?
No.
Will I be charged an international rate when I make an IDD call?
Yes, you will be charged according to the international rate. Please call our customer service at 018-3881318 for further assistance.
Can I suspend or deactivate my IDD service?
Yes. Please visit our nearest customer service centre to suspend or deactivate this service.
How do I make an IDD call?
Dial 00 or + followed by the country code, mobile prefix or area code, and then enter the phone number that you would like to dial. For example, to place an IDD call to Singapore, you should dial < + > < 65 > < area code > < phone number >
We are Here Too
U can also get in touch with us from any of the following channels.
MyUMobile App
Enjoy a better, faster and safer experience today!
We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. Click ‘Proceed’ to enjoy optimal performance. View our Privacy Notice to learn more.