Frequently Asked Questions

The CreditSOS Riuh Raya! Campaign period will run from 10 March 2025 to 27 April 2025 (duration of 7 weeks).

The CreditSOS Riuh Raya! Campaign is open to all U Mobile Prepaid subscribers who were not existing CreditSOS subscribers before the Campaign’s launch date.

To join the CreditSOS Riuh Raya! Campaign, you will need to:

• Register for the CreditSOS Riuh Raya! service
• Successfully subscribe to at least one (1) CreditSOS subscription through a subscription channel

The CreditSOS subscription process may be completed via the following:

1. Sending an SMS with SOS1/SOSOS2/SOS3/SOS5/SOS10 to 28120 

OR

2. Dialling *118*2*2# if you are a 5G user OR *118*3*8# if you are not

Then, you must successfully maintain at least one active CreditSOS subscription throughout the entire campaign period to be eligible.

RM5 Free Credit will be awarded to 3,430 winners throughout campaign period, with 70 winners selected daily on a first-come, first-served basis.

Winners that have been successfully identified and validated will receive an SMS notification by the following dates:

• 31 March 2025
• 28 April 2025

The RM5 Free Credit will be forfeited if your prepaid account meets any of the following criteria:

1. Your Prepaid account has been suspended or terminated;
2. Your Prepaid account becomes inactive;
3. You have unsubscribed from the CreditSOS Credit subscription;
4. You have switched to a U Mobile Postpaid plan; or
5. You have switched your Prepaid account to another network service provider and are no longer a U Mobile user

The validity of the RM5 Free Credit is three (3) days. Winners can check their balance by dialling *118*2*2*3#.

No, the RM5 Free Credit cannot be used to pay for a CreditSOS outstanding amount. CreditSOS outstanding amounts must be paid via normal top up.