Frequently Asked Questions

This is an offer for eligible U Mobile customers to add a new line and get a free phone, without paying any upfront payment for their device.

You can visit the U Mobile Service Centre or our appointed dealer, or call us to check your eligibility.

The upfront waiver is applicable to all device bundles as long as you are an eligible customer listed in our system.

New customers and existing customers that are not in the eligibility list are required to make the upfront payment and pay 99 sen for both phones.

One customer is entitled to one promo at a time. You can choose to sign up for the 50% off offer, or get the 2nd device bundle for free if you are an eligible customer for the Add a Line, 2 Phones for 99sen promotion.

You can sign up for this promo at:

• Any U Mobile Service Centre

• Premier Dealers

Yes. If you are an eligible customer, you are entitled to the free phone if you change your prepaid rate plan to an Unlimited HERO P79, P99 or P139 postpaid plan.