Contract freedom means you have the ability to terminate your service at any time. However, if you terminate or downgrade your current plan, or change to another rate plan before your commitment period expires, the following will apply:
For customers who are entitled to the upfront payment waiver, you will be required to refund the balance of the device subsidy amount (upfront payment). The device subsidy balance will be calculated as per the following:
Subsidy amount (upfront payment) / commitment period x remaining number of months. The remaining number of months will include the month during which you terminated the service.
For example, if you have subscribed to a P79 postpaid plan with any device, and you terminate on the 7th month, you are required to refund RM360 / 24 months x 18 months = RM270.