{ "hideAfter": false, "hideGeneralNotification": false, "rotationTimer": 35, "importantNotificationList": [{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003eOur Online Store is currently undergoing a scheduled maintenance upgrade from 30 Jan - 6 Feb.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2025,"month":4,"day":4},"instant":{"seconds":1743696000,"nanos":0},"nowDate":"Apr 4, 2025, 12:00:00 AM","nowTime":"2025-04-04","validTime":0},{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003eKindly visit our \u003ca href\u003d\"/content/u-mobile/en/personal/support/store-finder.html\" target\u003d\"_blank\"\u003enearest store\u003c/a\u003e for assistance on purchases \u0026amp; port-in requests. Thank you.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2025,"month":4,"day":4},"instant":{"seconds":1743696000,"nanos":0},"nowDate":"Apr 4, 2025, 12:00:00 AM","nowTime":"2025-04-04","validTime":0}] }
icon
icon
{ "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/en/personal/search-results.html" }
U Mobile
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
Get 5G
My Account

Suggested Search

Popular Search

Popular on U Mobile

RM0 iPhone Promo
RM0 iPhone Promo

Own an iPhone 16e, 15 pro, 15 or 13 & pay RM0 for the first 6 months. Get free global roaming & 1,000GB of high-speed 5G data on your new phone, only with U Mobile.
Unbeatable 5G Devices
Unbeatable 5G Devices

Browse our amazing selection of FREE Unbeatable 5G devices with 1,000GB of high-speed 5G data for all your mobile activities. Click here for more!
iPhone 16 Series
iPhone 16 Series

This Raya, create meriah memories with the iPhone 16 Series! Snap festive photos and connect with family on your new device with U Postpaid & U Family today.
Nothing Phone (3a) 5G
Nothing Phone (3a) 5G

Experience power in perspective with the Nothing Phone (3a). Capture stunning shots effortlessly & stay charged all day. Get it now & enjoy unbeatable savings!
Wireless
Wireless

Enjoy fibre-like speeds with U Home 5G! This wireless broadband comes with unlimited internet plans that include free Wi-Fi 6 5G router or Samsung TV. Get now!
Postpaid Plans
Postpaid Plans

Subscribe to U Mobile's Postpaid Data Plans - U Postpaid 38, 68 & 98. Enjoy Ultra Hotspot on 4G and 5G network & Unlimited Local Calls from RM38/mth. Get it now!
Data Plans
Data Plans

Enjoy faster Unlimited Prepaid Data at only RM25/month. Stream, game, and socialise non-stop with lightning speed on U Prepaid, Malaysia's best 5G Prepaid plan.
Latest 5G Devices
Latest 5G Devices

Enjoy unbeatable savings & flexibility with U PayLater when you purchase the latest 5G phones along with U Mobile's U Postpaid plans. Get to know more now.
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
Get 5G

Frequently Asked Questions

{ "searchResultPagePath": "/content/u-mobile/en/personal/faq-search-results", "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/support/faqs/jcr:content/iparsys-1/layout_container/layout_container/search_textbox.suggestions" }

Suggested Searches
{ "dropdownFaqProperties": [ { "title": "General", "value": "general", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general.html", "isGroupLabel": true, "childList": [ { "title": "Mobile Number Portability (MNP) ", "value": "mobile-number-portability-mnp", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general/mobile-number-portability-mnp.html" }, { "title": "Change Rate Plan", "value": "change-rate-plan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general/change-rate-plan.html" }, { "title": "Upgrade Prepaid to Postpaid", "value": "upgrade-prepaid-to-postpaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general/upgrade-prepaid-to-postpaid.html" }, { "title": "Understanding Your Bill (New Bill 2024)", "value": "understanding-your-bill-new-bill-2024", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general/understanding-your-bill-new-bill-2024.html" } ] }, { "title": "Postpaid", "value": "postpaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid.html", "isGroupLabel": true, "childList": [ { "title": "U SaveMore", "value": "device-u-savemore", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/device-u-savemore.html" }, { "title": "U PayLater", "value": "device-u-paylater", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/device-u-paylater.html" }, { "title": "Hero Plus", "value": "hero-plus", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/hero-plus.html" }, { "title": "HERO Postpaid", "value": "hero-postpaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/hero-postpaid.html" }, { "title": "U Premium & U Platinum", "value": "u-premium-and-u-platinum", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/u-premium-and-u-platinum.html" }, { "title": "Unlimited HERO P99", "value": "unlimited-hero-p99", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/unlimited-hero-p99.html" }, { "title": "Unlimited HERO P139 ", "value": "unlimited-hero-p139", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/unlimited-hero-p139.html" }, { "title": "Giler GX50", "value": "giler-gx50", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/giler-gx50.html" }, { "title": "Giler Unlimited GX68", "value": "giler-unlimited-gx68", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/giler-unlimited-gx68.html" }, { "title": "RM0.99 Device Offer", "value": "rm-0-99-device-offer", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/rm-0-99-device-offer.html" }, { "title": "Add a Line, 2 Phones for 99sen", "value": "add-a-line-2-phones-for-99sen", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/add-a-line-2-phones-for-99sen.html" }, { "title": "Device Bundle with Unlimited HERO Postpaid Plan", "value": "device-bundle-with-unlimited-hero-postpaid-plan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/device-bundle-with-unlimited-hero-postpaid-plan.html" }, { "title": "Postpaid Mobile Number Portability ", "value": "postpaid-mobile-number-portability", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/postpaid-mobile-number-portability.html" }, { "title": "Revision of Suspension Policy for Postpaid Subscribers ", "value": "revision-of-suspension-policy-for-postpaid-subscribers-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/revision-of-suspension-policy-for-postpaid-subscribers-.html" }, { "title": "Roaming For U", "value": "roaming-for-u", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/roaming-for-u.html" }, { "title": "U FamilyShare", "value": "u-familyshare", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/u-familyshare.html" }, { "title": "U Postpaid 68 & U Postpaid 98​ Free Data Roaming and Incoming Calls​", "value": "u-postpaid-68-u-postpaid-98", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/u-postpaid-68-u-postpaid-98.html" }, { "title": "U Postpaid Plans Add-Ons", "value": "u-postpaid-plans-add-ons", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/u-postpaid-plans-add-ons.html" }, { "title": "U Postpaid Borneo", "value": "u-postpaid-borneo", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/u-postpaid-borneo.html" }, { "title": "U Mobile Postpaid Refund", "value": "refund", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/refund.html" }, { "title": "Giler Unlimited GX55", "value": "giler-unlimited-gx55", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/giler-unlimited-gx55.html" }, { "title": "U Family 128", "value": "u-family-128", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid/u-family-128.html" } ] }, { "title": "Prepaid", "value": "prepaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid.html", "isGroupLabel": true, "childList": [ { "title": "New U Prepaid Pack", "value": "new-u-prepaid-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/new-u-prepaid-pack.html" }, { "title": "Unlimited Power Prepaid Pack", "value": "unlimited-power-prepaid-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-power-prepaid-pack.html" }, { "title": "Voice Plans", "value": "voice-plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/voice-plans.html" }, { "title": "Unlimited Mobile Internet (UMI)", "value": "unlimited-mobile-internet-umi", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-mobile-internet-umi.html" }, { "title": "Giler Unlimited GX30 & GX12", "value": "giler-unlimited-gx30-gx12", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12.html" }, { "title": "Prepaid Account Validity Extension Service", "value": "prepaid-account-validity-extension-service", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-account-validity-extension-service.html" }, { "title": "Giler Talk GT30", "value": "giler-talk-gt30", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-talk-gt30.html" }, { "title": "Unlimited FUNZ Prepaid Pack", "value": "unlimited-funz-prepaid-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-funz-prepaid-pack.html" }, { "title": "Prepaid Daily & Weekly Data Plans", "value": "prepaid-daily-weekly-data-plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-daily-weekly-data-plans.html" }, { "title": "Prepaid Top Up", "value": "prepaid-top-up", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-top-up.html" }, { "title": "CreditShare", "value": "creditshare", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditshare.html" }, { "title": "Prepaid Mobile Number Portability (MNP)", "value": "prepaid-mobile-number-portability-mnp", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-mobile-number-portability-mnp.html" }, { "title": "EPIKKK Video3", "value": "epikkk-video3", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/epikkk-video3.html" }, { "title": "Giler Unlimited GX38 & GX43", "value": "giler-unlimited-gx38-gx43", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx38-gx43.html" }, { "title": "Data Booster 5 ", "value": "data-booster-5", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/data-booster-5.html" }, { "title": "CreditSOS Service ", "value": "creditsos-service", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditsos-service.html" }, { "title": "Old U Prepaid Pack", "value": "old-u-prepaid-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/old-u-prepaid-pack.html" }, { "title": "Prepaid Data Verification Exercise ", "value": "prepaid-data-verification-exercise", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-data-verification-exercise.html" }, { "title": "Combo Indonesia", "value": "combo-indonesia", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/combo-indonesia.html" }, { "title": "Prepaid Self Registration", "value": "prepaid-self-registration", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-self-registration.html" }, { "title": "U Prepaid Plans", "value": "u-prepaid-plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/u-prepaid-plans.html" }, { "title": "5G-Ready Prepaid Rate Plan", "value": "prepaid-5g-plan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-5g-plan.html" }, { "title": "U Prepaid plans with BIDD1310 Promo", "value": "prepaid-u35-with-bidd1310-promo", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-u35-with-bidd1310-promo.html" }, { "title": "5G Daily Weekly Plans", "value": "5g-daily-weekly-plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/5g-daily-weekly-plans.html" }, { "title": "Hotspot Add-Ons", "value": "hotspot-add-ons", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/hotspot-add-ons.html" }, { "title": "Activate High Speed 2 and 24 Hours​", "value": "high-speed", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/high-speed.html" }, { "title": "Pakej Rahmah Siswa", "value": "pakej-rahmah", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/pakej-rahmah.html" }, { "title": "Travellers Plan", "value": "travellers-plan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/travellers-plan.html" }, { "title": "SIM Pack", "value": "sim-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/sim-pack.html" }, { "title": "U Prepaid Borneo", "value": "u-prepaid-borneo", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/u-prepaid-borneo.html" } ] } ], "dropdownDefault": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-account-validity-extension-service.html", "breadCrumbs": [ { "title": "FAQs", "url": "/content/u-mobile/en/personal/support/faqs.html" }, { "title": "Mobile Plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans.html" }, { "title": "Prepaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid.html" } ] }

More Ways to Reach Out

Whether it’s through the MyUMobile App or social media, getting in touch is quick and easy.

MyUmobile App

MyUMobile App

Enjoy a better, faster and safer experience today!

Download App
Download App
Facebook

Facebook

Drop us your message on Messenger.

 

Chat now
Instagram

Instagram

Have questions? Feel free to DM us!

 

DM now
{ "siteTheme": "theme-personal" }
We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. Click ‘Proceed’ to enjoy optimal performance. View our Privacy Notice to learn more.
Proceed