Frequently Asked Questions

U Mobile Online Store is an online shop that allows you to make purchases from the U Mobile website. You can shop for mobile devices, prepaid or postpaid rate plans, broadband plans and more from anywhere with an Internet connection.

For now, only Malaysians can make purchases via UM Online Store. However, anyone can buy U Mobile prepaid and postpaid plans at a U Mobile Service Centre. Just bring your valid passport to subscribe to our plans. Depending on the plan you choose, we may need you to place a deposit.

Your satisfaction comes first. In order for us to provide the best customer experience, all our customers must create an account with us, because this will make it easier for you to shop and track your purchases. Once you register your account details, we will remember your information during your next purchase, so you can enjoy greater convenience when you shop with us.

No, you do not need to. All Malaysian users with a valid email account can sign up for a U Mobile Online Store account.

No worries! You can request for a new password by clicking on "Forgot your password?".

U Mobile Online Store accepts Visa or Mastercard credit cards and debit cards that are issued in Malaysia. Foreign-issued credit cards will not be accepted for payments made at the U Mobile Online Store.

At the moment, we do provide EPP instalments for U SaveMore on U Mobile Online Store. For additional instalment plans, you can always check out our U PayLater offers for both iPhone and Android devices.

If your transaction was successful, you will receive a confirmation email that contains the order reference number. If you do not receive the confirmation email, please contact customer service directly to confirm the status of your order before you try to make a second payment. This will help you avoid making multiple transactions.