{ "hideAfter": false, "hideGeneralNotification": false, "rotationTimer": 35, "importantNotificationList": [{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003eOur Online Store is currently undergoing a scheduled maintenance upgrade from 30 Jan - 6 Feb.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2025,"month":4,"day":24},"instant":{"seconds":1745424000,"nanos":0},"nowDate":"Apr 24, 2025, 12:00:00 AM","nowTime":"2025-04-24","validTime":0},{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003eKindly visit our \u003ca href\u003d\"/content/u-mobile/en/personal/support/store-finder.html\" target\u003d\"_blank\"\u003enearest store\u003c/a\u003e for assistance on purchases \u0026amp; port-in requests. Thank you.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2025,"month":4,"day":24},"instant":{"seconds":1745424000,"nanos":0},"nowDate":"Apr 24, 2025, 12:00:00 AM","nowTime":"2025-04-24","validTime":0}] }
icon
icon
{ "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/en/personal/search-results.html" }
U Mobile
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
Next Gen 5G
My Account

Suggested Search

Popular Search

Popular on U Mobile

RM0 iPhone Promo
RM0 iPhone Promo

Own an iPhone 16e, 15 pro, 15 or 13 & pay RM0 for the first 6 months. Get free global roaming & 1,000GB of high-speed 5G data on your new phone, only with U Mobile.
Unbeatable 5G Devices
Unbeatable 5G Devices

Browse our amazing selection of FREE Unbeatable 5G devices with 1,000GB of high-speed 5G data for all your mobile activities. Click here for more!
iPhone 16 Series
iPhone 16 Series

This Raya, create meriah memories with the iPhone 16 Series! Snap festive photos and connect with family on your new device with U Postpaid & U Family today.
Google Pixel 9a
Google Pixel 9a

Smart, sleek, and AI-powered. The Google Pixel 9a with Gemini lets you do more and save more – get yours now at an unbeatable price.
Wireless
Wireless

Enjoy fibre-like speeds with U Home 5G! This wireless broadband comes with unlimited internet plans that include free Wi-Fi 6 5G router or Samsung TV. Get now!
Postpaid Plans
Postpaid Plans

Subscribe to U Mobile's Postpaid Data Plans - U Postpaid 38, 68 & 98. Enjoy Ultra Hotspot on 4G and 5G network & Unlimited Local Calls from RM38/mth. Get it now!
Data Plans
Data Plans

Enjoy faster Unlimited Prepaid Data at only RM25/month. Stream, game, and socialise non-stop with lightning speed on U Prepaid, Malaysia's best 5G Prepaid plan.
Latest 5G Devices
Latest 5G Devices

Enjoy unbeatable savings & flexibility with U PayLater when you purchase the latest 5G phones along with U Mobile's U Postpaid plans. Get to know more now.
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
Next Gen 5G

Frequently Asked Questions

{ "searchResultPagePath": "/content/u-mobile/en/personal/faq-search-results", "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/support/faqs/jcr:content/iparsys-1/layout_container/layout_container/search_textbox.suggestions" }

Suggested Searches
{ "dropdownFaqProperties": [ { "title": "Online Store", "value": "online-store", "url": "/content/u-mobile/en/personal/support/faqs/online-store.html", "isGroupLabel": true, "childList": [ { "title": "General Enquiries", "value": "general-enquiries", "url": "/content/u-mobile/en/personal/support/faqs/online-store/general-enquiries.html" }, { "title": "Purchase of Plan and Device", "value": "purchase-of-plan-and-device", "url": "/content/u-mobile/en/personal/support/faqs/online-store/purchase-of-plan-and-device.html" }, { "title": "Line Activation", "value": "line-activation", "url": "/content/u-mobile/en/personal/support/faqs/online-store/line-activation.html" }, { "title": "Shipping & Delivery", "value": "shipping-delivery", "url": "/content/u-mobile/en/personal/support/faqs/online-store/shipping-delivery.html" }, { "title": "Returns and Refunds", "value": "returns-and-refunds", "url": "/content/u-mobile/en/personal/support/faqs/online-store/returns-and-refunds.html" }, { "title": "Easy Payment Plan", "value": "easy-payment-plan", "url": "/content/u-mobile/en/personal/support/faqs/online-store/easy-payment-plan.html" } ] }, { "title": "Devices", "value": "devices", "url": "/content/u-mobile/en/personal/support/faqs/devices.html", "isGroupLabel": true, "childList": [ { "title": "iPhone", "value": "iphone", "url": "/content/u-mobile/en/personal/support/faqs/devices/iphone.html" }, { "title": "Android", "value": "android", "url": "/content/u-mobile/en/personal/support/faqs/devices/android.html" }, { "title": "General", "value": "general", "url": "/content/u-mobile/en/personal/support/faqs/devices/general.html" } ] }, { "title": "Mobile Plans", "value": "mobile-plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans.html", "isGroupLabel": true, "childList": [ { "title": "General", "value": "general", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general.html" }, { "title": "Postpaid", "value": "postpaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid.html" }, { "title": "Prepaid", "value": "prepaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid.html" } ] }, { "title": "Broadband", "value": "broadband", "url": "/content/u-mobile/en/personal/support/faqs/broadband.html", "isGroupLabel": true, "childList": [ { "title": "Fibre Broadband", "value": "fibre-broadband", "url": "/content/u-mobile/en/personal/support/faqs/broadband/fibre-broadband.html" }, { "title": "Fibre Broadband Support", "value": "fibre-broadband-support", "url": "/content/u-mobile/en/personal/support/faqs/broadband/fibre-broadband-support.html" }, { "title": "Fibre Broadband Self Troubleshooting", "value": "fibre-broadband-self-troubleshooting", "url": "/content/u-mobile/en/personal/support/faqs/broadband/fibre-broadband-self-troubleshooting.html" }, { "title": "Fibre Broadband ONU: LED Indicator", "value": "fibre-broadband-onu-led-indicator", "url": "/content/u-mobile/en/personal/support/faqs/broadband/fibre-broadband-onu-led-indicator.html" }, { "title": "Ultra Unlimited Home Fibre Broadband", "value": "ultra-unlimited-home-fibre-broadband", "url": "/content/u-mobile/en/personal/support/faqs/broadband/ultra-unlimited-home-fibre-broadband.html" }, { "title": "U Home 5G Launch Promo", "value": "u-home-5g-launch-promo", "url": "/content/u-mobile/en/personal/support/faqs/broadband/u-home-5g-launch-promo.html" }, { "title": "U Home 5G", "value": "u-home-5g", "url": "/content/u-mobile/en/personal/support/faqs/broadband/u-home-5g.html" }, { "title": "U Home 5G x sooka VIP ROI", "value": "u-home-5g-sooka-vip-roi", "url": "/content/u-mobile/en/personal/support/faqs/broadband/u-home-5g-sooka-vip-roi.html" }, { "title": "U Home Fibre", "value": "u-home-fibre", "url": "/content/u-mobile/en/personal/support/faqs/broadband/u-home-fibre.html" }, { "title": "U Home Fibre Discount Promo", "value": "u-home-fibre-discount-promo", "url": "/content/u-mobile/en/personal/support/faqs/broadband/u-home-fibre-discount-promo.html" }, { "title": "Free Wi-Fi 6 5G Router with U Home 5G", "value": "u-home-5g-router-bundle", "url": "/content/u-mobile/en/personal/support/faqs/broadband/u-home-5g-router-bundle.html" }, { "title": "U Home 5G x sooka Premium", "value": "u-home-5g-sooka-premium", "url": "/content/u-mobile/en/personal/support/faqs/broadband/u-home-5g-sooka-premium.html" }, { "title": "U Home 5G with Samsung TV", "value": "u-home-5g-samsung-tv", "url": "/content/u-mobile/en/personal/support/faqs/broadband/u-home-5g-samsung-tv.html" }, { "title": "sooka Premium Merdeka Extravaganza Campaign", "value": "sooka-premium-merdeka-extravaganza-campaign", "url": "/content/u-mobile/en/personal/support/faqs/broadband/sooka-premium-merdeka-extravaganza-campaign.html" } ] }, { "title": "Digital Services", "value": "digital-services", "url": "/content/u-mobile/en/personal/support/faqs/digital-services.html", "isGroupLabel": true, "childList": [ { "title": "Roaming & IDD​", "value": "roaming", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/roaming.html" }, { "title": "Lifestyle", "value": "lifestyle", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/lifestyle.html" } ] }, { "title": "Happenings", "value": "happenings", "url": "/content/u-mobile/en/personal/support/faqs/happenings.html", "isGroupLabel": true, "childList": [ { "title": "Events & Promotions", "value": "events-promotions", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions.html" }, { "title": "Rewards", "value": "rewards", "url": "/content/u-mobile/en/personal/support/faqs/happenings/rewards.html" }, { "title": "Campaign", "value": "campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign.html" } ] }, { "title": "Value Added Services ", "value": "value-added-services", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services.html", "isGroupLabel": true, "childList": [ { "title": "Call Forwarding", "value": "call-forwarding", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/call-forwarding.html" }, { "title": "Call Waiting and Hold", "value": "call-waiting-and-hold", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/call-waiting-and-hold.html" }, { "title": "Calling Line Identify Presentation (CLIP / Caller ID)", "value": "calling-line-identify-presentation-clip-caller-id", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/calling-line-identify-presentation-clip-caller-id.html" }, { "title": "Missed Call Notification (MCN)", "value": "missed-call-notification-mcn", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/missed-call-notification-mcn.html" }, { "title": "Multi Conference Call", "value": "multi-conference-call", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/multi-conference-call.html" }, { "title": "UPackage for Android", "value": "upackage-for-android", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/upackage-for-android.html" }, { "title": "Video Call", "value": "video-call", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/video-call.html" }, { "title": "Video Mail", "value": "video-mail", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/video-mail.html" }, { "title": "Voicemail Service", "value": "voicemail-service", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/voicemail-service.html" }, { "title": "Calling Line Identification Restriction (CLIR)", "value": "clir", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/clir.html" }, { "title": "MyUMobile App", "value": "myumobile-app", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/myumobile-app.html" }, { "title": "Caller Line Identification Restriction (CLIR)", "value": "caller-line-identification-restriction-masking-service", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/caller-line-identification-restriction-masking-service.html" } ] }, { "title": "General Enquiries", "value": "general-enquiries", "url": "/content/u-mobile/en/personal/support/faqs/general-enquiries.html", "isGroupLabel": true, "childList": [ { "title": "Complaint Handling Process", "value": "complaint-handling-process", "url": "/content/u-mobile/en/personal/support/faqs/general-enquiries/complaint-handling-process.html" } ] }, { "title": "Service Tax", "value": "service-tax", "url": "/content/u-mobile/en/personal/support/faqs/service-tax.html", "isGroupLabel": true, "childList": [ { "title": "Service Tax 2018", "value": "service-tax-2018", "url": "/content/u-mobile/en/personal/support/faqs/service-tax/service-tax-2018.html" }, { "title": "Prepaid Service Tax ", "value": "prepaid-service-tax", "url": "/content/u-mobile/en/personal/support/faqs/service-tax/prepaid-service-tax.html" }, { "title": "Postpaid Service Tax ", "value": "postpaid-service-tax", "url": "/content/u-mobile/en/personal/support/faqs/service-tax/postpaid-service-tax.html" }, { "title": "Understanding Your Bill (New Bill 2022)", "value": "understanding-your-bill-new-bill-2022", "url": "/content/u-mobile/en/personal/support/faqs/service-tax/understanding-your-bill-new-bill-2022.html" }, { "title": "Understand Your Bill", "value": "understand-your-bill", "url": "/content/u-mobile/en/personal/support/faqs/service-tax/understand-your-bill.html" } ] }, { "title": "Others ", "value": "others", "url": "/content/u-mobile/en/personal/support/faqs/others.html", "isGroupLabel": true, "childList": [ { "title": "3G Network Retirement", "value": "3g-network-retirement", "url": "/content/u-mobile/en/personal/support/faqs/others/3g-network-retirement.html" }, { "title": "U Mobile 5G", "value": "umobile-5g", "url": "/content/u-mobile/en/personal/support/faqs/others/umobile-5g.html" }, { "title": "5G SA", "value": "5g-sa", "url": "/content/u-mobile/en/personal/support/faqs/others/5g-sa.html" } ] } ], "dropdownDefault": "/content/u-mobile/en/personal/support/faqs/online-store/purchase-of-plan-and-device.html", "breadCrumbs": [ { "title": "FAQs", "url": "/content/u-mobile/en/personal/support/faqs.html" }, { "title": "Online Store", "url": "/content/u-mobile/en/personal/support/faqs/online-store.html" } ] }

More Ways to Reach Out

Whether it’s through the MyUMobile App or social media, getting in touch is quick and easy.

MyUmobile App

MyUMobile App

Enjoy a better, faster and safer experience today!

Download App
Download App
Facebook

Facebook

Drop us your message on Messenger.

 

Chat Now
Instagram

Instagram

Have questions? Feel free to DM us!

 

DM Now
{ "siteTheme": "theme-personal" }
We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. Click ‘Proceed’ to enjoy optimal performance. View our Privacy Notice to learn more.
Proceed