Frequently Asked Questions

How much will the prepaid SIM pack cost after Service Tax is implemented?
I read that prepaid telecommunication services are exempted from Service Tax effective 6 September 2018. Is this true?
Is a U Mobile top-up subject to Service Tax? Who is exempted from paying Service Tax?
I would like to check and update my MyKad number to ensure that my registration details with U Mobile reflect that I am a Malaysian. How can I do this?
What should I do if I notice that my MyKad number is inaccurate on MyUMobile App or other channels?
I’m a non-Malaysian citizen. Will I receive a 6% Service Tax rebate after topping up? Are all top ups subject to Service Tax?
Are prepaid services such as voice calls, SMS and data plan subscriptions subject to Service Tax?

We are Here Too

U can also get in touch with us from any of the following channels.

MyUmobile App

MyUMobile App

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