Frequently Asked Questions

The prepaid SIM pack price is RM10.

Yes, the Service Tax exemption is applicable to Malaysian citizens effective 6 September 2018.

Only top-ups performed by Malaysian citizens who register for a U Mobile Prepaid line using a MyKad are subject to Service Tax. Malaysian Army or Malaysian Police identity card holders are not subject to Service Tax. However, top-ups performed by non-Malaysian citizens are subject to Service Tax. For example, if a non-Malaysian citizen tops up RM30.00, a Service Tax of RM1.70 will be deducted and a sum of RM28.30 will be credited into his/her prepaid account.

You are required to check and update the details provided to U Mobile using the following channels:

• Login to MyUMobile App > My Account > Profile & Settings > Profile > Edit (http://u.my/umobileapp); or

• Visit U Mobile branches (https://www.u.com.my/store-finder/service-centres); or

• Call Customer Service at +6018 388 1318

If you notice that your MyKad number is inaccurate, kindly visit our branches or call 1318 to update your MyKad number. Customers who purchase a U Mobile prepaid starter pack are advised to provide details of their MyKad, Malaysian Army and Malaysia Police identity card during registration.

No, you will not receive a 6% Service Tax rebate. All physical top up and e-reload performed by non-Malaysian citizens are subject to Service Tax.

No, services such as voice calls, SMS and data plan subscriptions will not be charged Service Tax.