{ "hideAfter": false, "hideGeneralNotification": false, "rotationTimer": 35, "importantNotificationList": [{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003eOur Online Store is currently undergoing a scheduled maintenance upgrade from 30 Jan - 6 Feb.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2025,"month":4,"day":15},"instant":{"seconds":1744646400,"nanos":0},"nowDate":"Apr 15, 2025, 12:00:00 AM","nowTime":"2025-04-15","validTime":0},{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003eKindly visit our \u003ca href\u003d\"/content/u-mobile/en/personal/support/store-finder.html\" target\u003d\"_blank\"\u003enearest store\u003c/a\u003e for assistance on purchases \u0026amp; port-in requests. Thank you.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2025,"month":4,"day":15},"instant":{"seconds":1744646400,"nanos":0},"nowDate":"Apr 15, 2025, 12:00:00 AM","nowTime":"2025-04-15","validTime":0}] }
icon
icon
{ "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/en/personal/search-results.html" }
U Mobile
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
My Account

Suggested Search

Popular Search

Popular on U Mobile

RM0 iPhone Promo
RM0 iPhone Promo

Own an iPhone 16e, 15 pro, 15 or 13 & pay RM0 for the first 6 months. Get free global roaming & 1,000GB of high-speed 5G data on your new phone, only with U Mobile.
Unbeatable 5G Devices
Unbeatable 5G Devices

Browse our amazing selection of FREE Unbeatable 5G devices with 1,000GB of high-speed 5G data for all your mobile activities. Click here for more!
iPhone 16 Series
iPhone 16 Series

This Raya, create meriah memories with the iPhone 16 Series! Snap festive photos and connect with family on your new device with U Postpaid & U Family today.
Nothing Phone (3a) 5G
Nothing Phone (3a) 5G

Experience power in perspective with the Nothing Phone (3a). Capture stunning shots effortlessly & stay charged all day. Get it now & enjoy unbeatable savings!
Wireless
Wireless

Enjoy fibre-like speeds with U Home 5G! This wireless broadband comes with unlimited internet plans that include free Wi-Fi 6 5G router or Samsung TV. Get now!
Postpaid Plans
Postpaid Plans

Subscribe to U Mobile's Postpaid Data Plans - U Postpaid 38, 68 & 98. Enjoy Ultra Hotspot on 4G and 5G network & Unlimited Local Calls from RM38/mth. Get it now!
Data Plans
Data Plans

Enjoy faster Unlimited Prepaid Data at only RM25/month. Stream, game, and socialise non-stop with lightning speed on U Prepaid, Malaysia's best 5G Prepaid plan.
Latest 5G Devices
Latest 5G Devices

Enjoy unbeatable savings & flexibility with U PayLater when you purchase the latest 5G phones along with U Mobile's U Postpaid plans. Get to know more now.
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support

Terms & Conditions

{ "searchResultPagePath": "/content/u-mobile/en/personal/tnc-search-results", "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/support/terms-conditions/jcr:content/iparsys-1/layout_container_cop/layout_container/search_textbox_copy.suggestions" }
{ "dropdownFaqProperties": [ { "title": "Promotion", "value": "promotion", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion.html", "isGroupLabel": true, "childList": [ { "title": "Prepaid High and Low Reload Campaign", "value": "prepaid-high-and-low-reload-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/prepaid-high-and-low-reload-campaign.html" }, { "title": "RM0 Phones for Everyone", "value": "rm0-phones-for-everyone", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/rm0-phones-for-everyone.html" }, { "title": " RM0 Phones for Everyone Enterprise Edition", "value": "rm0-phones-for-everyone-enterprise-edition", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/rm0-phones-for-everyone-enterprise-edition.html" }, { "title": "Deals for U", "value": "deals-for-u", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/deals-for-u.html" }, { "title": "Samsung Galaxy Z Flip6 and Samsung Galaxy Z Fold6 Campaign", "value": "samsung-galaxy-z-flip6-fold6-5g", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion/samsung-galaxy-z-flip6-fold6-5g.html" } ] }, { "title": "General", "value": "general", "url": "/content/u-mobile/en/personal/support/terms-conditions/general.html", "isGroupLabel": true, "childList": [ { "title": "Free Video Streaming ", "value": "free-video-streaming", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/free-video-streaming.html" }, { "title": "Roam-Onz™", "value": "roam-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/roam-onz.html" }, { "title": "eSIM", "value": "esim", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/esim.html" }, { "title": "Giler Unlimited Online MNP Promo", "value": "giler-unlimited-online-mnp-promo", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/giler-unlimited-online-mnp-promo.html" }, { "title": "Roam-Onz Global™", "value": "roam-onz-global", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/roam-onz-global.html" }, { "title": "U Website Term of Use", "value": "u-website-term-of-use", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/u-website-term-of-use.html" }, { "title": "Upgrade Prepaid to Postpaid", "value": "upgrade-prepaid-to-postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/upgrade-prepaid-to-postpaid.html" }, { "title": "U Mobile Single Sign On (SSO) ID", "value": "manage-your-lines", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/manage-your-lines.html" }, { "title": "Accessories", "value": "accessories", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/accessories.html" }, { "title": "Trade In Service", "value": "trade-in-service", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/trade-in-service.html" }, { "title": "Video Carrier Billing", "value": "video-carrier-billing", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/video-carrier-billing.html" }, { "title": "VoLTE", "value": "volte", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/volte.html" }, { "title": "WiFi Calling", "value": "wifi-calling", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/wifi-calling.html" }, { "title": "Online Store Term of Use", "value": "online-store-term-of-use", "url": "/content/u-mobile/en/personal/support/terms-conditions/general/online-store-term-of-use.html" } ] }, { "title": "Others", "value": "others", "url": "/content/u-mobile/en/personal/support/terms-conditions/others.html", "isGroupLabel": true, "childList": [ { "title": "Express Delivery Terms of Use ", "value": "express-delivery-terms-of-use", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/express-delivery-terms-of-use.html" }, { "title": "Google Play", "value": "google-play", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/google-play.html" }, { "title": "iTunes®, Apple Music® and App Store®", "value": "itunes-apple-music-and-app-store", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/itunes-apple-music-and-app-store.html" }, { "title": "Notis Privasi", "value": "notis-privasi", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/notis-privasi.html" }, { "title": "Pembayaran UMC", "value": "pembayaran-umc", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/pembayaran-umc.html" }, { "title": "Privacy Notice", "value": "privacy-notice", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/privacy-notice.html" }, { "title": "Anti-Corruption Policy", "value": "anti-corruption-policy", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/anti-corruption-policy.html" }, { "title": "Policy Statement on Anti-Corruption Policy", "value": "policy-statement-on-anti-corruption-policy", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/policy-statement-on-anti-corruption-policy.html" }, { "title": "Business Partner Code of Conduct", "value": "business-partner-code-of-conduct", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/business-partner-code-of-conduct.html" }, { "title": "Reference Access Offer", "value": "reference-access-offer", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/reference-access-offer.html" }, { "title": "Whistleblower Policy", "value": "whistleblower-policy", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/whistleblower-policy.html" }, { "title": "Telesales Channel Terms and Conditions", "value": "telesales-channel-terms-and-conditions", "url": "/content/u-mobile/en/personal/support/terms-conditions/others/telesales-channel-terms-and-conditions.html" } ] }, { "title": "Broadband", "value": "broadband", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband.html", "isGroupLabel": true, "childList": [ { "title": "UMI20, 30, 38, & 50", "value": "u-mobile-internet-20-30-and-50", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/u-mobile-internet-20-30-and-50.html" }, { "title": "Giler Talk GT30 ", "value": "giler-talk-gt30", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/giler-talk-gt30.html" }, { "title": "Unlimited Mobile Internet", "value": "unlimited-mobile-internet", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/unlimited-mobile-internet.html" }, { "title": "Wireless Broadband Postpaid", "value": "wireless-broadband-postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/wireless-broadband-postpaid.html" }, { "title": "Ultra Unlimited Home Fibre Broadband", "value": "ultra-unlimited-home-fibre-broadband", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/ultra-unlimited-home-fibre-broadband.html" }, { "title": "U Home 5G", "value": "u-home-5g", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/u-home-5g.html" }, { "title": "U Home 5G Add Ons", "value": "u-home-5g-add-ons", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/u-home-5g-add-ons.html" }, { "title": "U Home 5G Launch Promo", "value": "u-home-5g-launch-promo", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/u-home-5g-launch-promo.html" }, { "title": "U Home Fibre", "value": "u-home-fibre", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/u-home-fibre.html" }, { "title": "U Home 5G Router Bundle", "value": "u-home-5g-router-bundle", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/u-home-5g-router-bundle.html" }, { "title": "U Home 5G x sooka Premium", "value": "u-home-5g-x-sooka-premium", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/u-home-5g-x-sooka-premium.html" }, { "title": "Samsung 4K TV", "value": "samsung-4k-tv", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/samsung-4k-tv.html" }, { "title": "sooka Premium Merdeka Extravaganza Campaign", "value": "sooka-premium-merdeka-extravaganza", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/sooka-premium-merdeka-extravaganza.html" }, { "title": "U Home Fibre Rebate Campaign", "value": "u-home-fibre-rebate-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband/u-home-fibre-rebate-campaign.html" } ] }, { "title": "Campaign", "value": "campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign.html", "isGroupLabel": true, "childList": [ { "title": "Year-End Syok – Rewards Campaign", "value": "year-end-syok-rewards", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/year-end-syok-rewards.html" }, { "title": "Carrier Billing for GOLIFE Insurance Plans", "value": "carrier-billing-for-golife-insurance-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/carrier-billing-for-golife-insurance-plans.html" }, { "title": "Prepaid To Postpaid Campaign", "value": "prepaid-to-postpaid38-bonus-data-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/prepaid-to-postpaid38-bonus-data-campaign.html" }, { "title": "CreditSOS Automated Campaign", "value": "creditsos-automated-subscription", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/creditsos-automated-subscription.html" }, { "title": "UniPin Game Store Campaign", "value": "unipin-game-store", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/unipin-game-store.html" }, { "title": "App-tastic Flash Giveaway", "value": "app-tastic-flash-giveaway", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/app-tastic-flash-giveaway.html" }, { "title": "Prepaid to Postpaid Combo Campaign", "value": "prepaid-to-postpaid-combo", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/prepaid-to-postpaid-combo.html" }, { "title": "Free RM10 Credit for U Plans", "value": "free-rm10-credit-for-u-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/free-rm10-credit-for-u-plans.html" }, { "title": "Prepaid To Postpaid Travel Campaign", "value": "prepaid-to-postpaid-travel-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/prepaid-to-postpaid-travel-campaign.html" }, { "title": "Prepaid To Postpaid Campaign", "value": "prepaid-to-postpaid-generic-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/prepaid-to-postpaid-generic-campaign.html" }, { "title": "Free Data Redemption for New MyUMobile App Users", "value": "free-data-first-time-app-users", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/free-data-first-time-app-users.html" }, { "title": "TERMS AND CONDITIONS FOR CREDITSOS MERDEKA CAMPAIGN", "value": "creditsos-merdeka-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/creditsos-merdeka-campaign.html" }, { "title": "Telesales Campaign: U Home 5G Rebate Terms & Conditions", "value": "u-home-5g-rebate", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/u-home-5g-rebate.html" }, { "title": "Terms And Conditions For Postpaid Merdeka Upgrade Campaign", "value": "postpaid-merdeka-upgrade-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/postpaid-merdeka-upgrade-campaign.html" }, { "title": "Terms and Conditions For Prepaid Merdeka Ria Campaign", "value": "prepaid-merdeka-ria-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/prepaid-merdeka-ria-campaign.html" }, { "title": "Postpaid Travel and Roam Upgrade", "value": "postpaid-travel-roam-upgrade", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/postpaid-travel-roam-upgrade.html" }, { "title": "Holi-Deals Year End Campaign", "value": "holi-deals", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/holi-deals.html" }, { "title": "CIMB Exclusive Reload", "value": "cimb-bank-exclusive", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/cimb-bank-exclusive.html" }, { "title": "U Mobile X Edna Creationz Sneaker AR Filter Contest", "value": "u-mobile-x-edna-creationz-sneaker-ar-filter-contest", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/u-mobile-x-edna-creationz-sneaker-ar-filter-contest.html" }, { "title": "Unbeatable 5G Devices", "value": "unbeatable-5g-devices", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/unbeatable-5g-devices.html" }, { "title": "AmBank Exclusive Reload", "value": "ambank-exclusive", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/ambank-exclusive.html" }, { "title": "Postpaid Year End Loyalty Campaign", "value": "postpaid-year-end-loyalty-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/postpaid-year-end-loyalty-campaign.html" }, { "title": "U Prepaid 25 SIM Pack", "value": "5g-ready-rate-plan-u25b", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/5g-ready-rate-plan-u25b.html" }, { "title": "CreditSOS Year End Subscriptions Campaign", "value": "credit-sos-year-end-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/credit-sos-year-end-campaign.html" }, { "title": "Hong Leong Bank Exclusive Reload", "value": "hong-leong-bank-exclusive", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/hong-leong-bank-exclusive.html" }, { "title": "Postpaid Year End Upgrade Travel Campaign", "value": "postpaid-year-end-upgrade-travel-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/postpaid-year-end-upgrade-travel-campaign.html" }, { "title": "PREPAID YEAR END CAMPAIGN", "value": "prepaid-year-end-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/prepaid-year-end-campaign.html" }, { "title": "Karnival Jom Heboh X Cara U Sabah", "value": "karnival-jom-heboh-cara-u-sabah", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/karnival-jom-heboh-cara-u-sabah.html" }, { "title": "U Mobile X Edna Creationz AR Filter Contest", "value": "u-mobile-edna-creationz-ar-filter-contest", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/u-mobile-edna-creationz-ar-filter-contest.html" }, { "title": "Prepaid Plan Campaign", "value": "prepaid-plan-campaign-2025", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/prepaid-plan-campaign-2025.html" }, { "title": "Ong-Beatable Prepaid CNY Campaign", "value": "ong-beatable-prepaid-cny-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/ong-beatable-prepaid-cny-campaign.html" }, { "title": "Free Krispy Kreme Sunway Pyramid Rewards", "value": "free-krispy-kreme-rewards-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/free-krispy-kreme-rewards-campaign.html" }, { "title": "ONG-BEATABLE Postpaid Campaign", "value": "ong-beatable-postpaid-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/ong-beatable-postpaid-campaign.html" }, { "title": "Bank Islam Reload Exclusive", "value": "bank-islam-reload-exclusive", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/bank-islam-reload-exclusive.html" }, { "title": "U Mobile’s Carrier Billing for GoInsure3 Insurance Plans", "value": "u-mobiles-carrier-billing-for-goinsure3-insurance-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/u-mobiles-carrier-billing-for-goinsure3-insurance-plans.html" }, { "title": "Postpaid Special Promo Upgrade Campaign", "value": "postpaid-special-promo-upgrade-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/postpaid-special-promo-upgrade-campaign.html" }, { "title": "U Mobile Special Promo", "value": "special-promo", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/special-promo.html" }, { "title": "Switcher Campaign", "value": "switcher-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/switcher-campaign.html" }, { "title": "International Air Transfer Campaign", "value": "international-airtime-transfer", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/international-airtime-transfer.html" }, { "title": "Home Makeover Campaign", "value": "home-makeover", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/home-makeover.html" }, { "title": "Fantast-Eid Raya Postpaid", "value": "fantast-eid-raya-postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/fantast-eid-raya-postpaid.html" }, { "title": "5G Phone Buy 1 Free 1 Campaign", "value": "5g-phone-buy-1-free-1", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/5g-phone-buy-1-free-1.html" }, { "title": "Fantast-Eid Raya Prepaid", "value": "fantast-eid-raya-prepaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign/fantast-eid-raya-prepaid.html" } ] }, { "title": "Prepaid", "value": "prepaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid.html", "isGroupLabel": true, "childList": [ { "title": "5G-Ready Prepaid Rate Plan", "value": "prepaid-5g-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-5g-plan.html" }, { "title": "U Prepaid Plans", "value": "u-prepaid-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/u-prepaid-plans.html" }, { "title": "Combo Indonesia", "value": "combo-indonesia", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/combo-indonesia.html" }, { "title": "Combo Indonesia (Indonesian)", "value": "combo-indonesia-indonesian", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/combo-indonesia-indonesian.html" }, { "title": "CreditShare", "value": "creditshare", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/creditshare.html" }, { "title": "Direct Carrier Billing", "value": "direct-carrier-billing", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/direct-carrier-billing.html" }, { "title": "EPIKKK Video3", "value": "epikkk-video3", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/epikkk-video3.html" }, { "title": "CreditSOS Service", "value": "creditsos-service", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/creditsos-service.html" }, { "title": "Giler Unlimited GX12, GX30, GX38 & GX43", "value": "giler-unlimited-gx12-gx30-gx38-gx43", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/giler-unlimited-gx12-gx30-gx38-gx43.html" }, { "title": "New Prepaid Plan", "value": "new-prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/new-prepaid-plan.html" }, { "title": "Old Prepaid Plan", "value": "old-prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/old-prepaid-plan.html" }, { "title": "Power Prepaid Plan", "value": "power-prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/power-prepaid-plan.html" }, { "title": "Prepaid Account Validity Extension Service", "value": "prepaid-account-validity-extension-service", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-account-validity-extension-service.html" }, { "title": "Paket Prabayar Unlimited POWER", "value": "paket-prabayar-unlimited-power", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/paket-prabayar-unlimited-power.html" }, { "title": "Prepaid Free Calls", "value": "prepaid-free-calls", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-free-calls.html" }, { "title": "Prepaid iPlan", "value": "prepaid-iplan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-iplan.html" }, { "title": "Prepaid Plan", "value": "prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/prepaid-plan.html" }, { "title": "S&K Paket Data Prabayar Harian", "value": "s-and-k-paket-data-prabayar-harian-indonesian", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/s-and-k-paket-data-prabayar-harian-indonesian.html" }, { "title": "Syarat dan Ketentuan GX30", "value": "syarat-dan-ketentuan-gx30-indonesian", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/syarat-dan-ketentuan-gx30-indonesian.html" }, { "title": "Subscription of U Mobile’s Prepaid Plans via Online Channel", "value": "subscription-of-u-mobiles-prepaid-plans-via-online-channel", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/subscription-of-u-mobiles-prepaid-plans-via-online-channel.html" }, { "title": "Syarat dan Ketentuan Paket Unlimited Funz Prepaid", "value": "syarat-dan-ketentuan-paket-unlimited-funz-prepaid-indonesian", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/syarat-dan-ketentuan-paket-unlimited-funz-prepaid-indonesian.html" }, { "title": "Syarat dan Ketentuan Giler Unlimited Prepaid", "value": "syarat-dan-ketentuan-giler-unlimited-prepaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/syarat-dan-ketentuan-giler-unlimited-prepaid.html" }, { "title": "U Mobile Prepaid Self Registration", "value": "u-mobile-prepaid-self-registration", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/u-mobile-prepaid-self-registration.html" }, { "title": "Unlimited Funz Prepaid Plan and RM30 Top-Up (Exclusive on Online Store Only)", "value": "unlimited-funz-prepaid-plan-and-rm30-top-up-exclusive-on-online-store-only", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-funz-prepaid-plan-and-rm30-top-up-exclusive-on-online-store-only.html" }, { "title": "Unlimited FUNZ Prepaid Plan", "value": "unlimited-funz-prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-funz-prepaid-plan.html" }, { "title": "Unlimited Power Prepaid Plan", "value": "unlimited-power-prepaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-power-prepaid-plan.html" }, { "title": "Unlimited Power Prepaid Plan and RM30 Top-Up (Exclusive on Online Store Only)", "value": "unlimited-power-prepaid-plan-and-rm30-top-up-exclusive-on-online-store-only", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/unlimited-power-prepaid-plan-and-rm30-top-up-exclusive-on-online-store-only.html" }, { "title": "V20 and V30", "value": "v20-and-v30", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/v20-and-v30.html" }, { "title": "Reload Campaign", "value": "reload-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/reload-campaign.html" }, { "title": "Booster Add On ", "value": "booster-add-on", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/booster-add-on.html" }, { "title": "Online Prepaid Top Up Service", "value": "online-prepaid-top-up-service", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/online-prepaid-top-up-service.html" }, { "title": "5G Daily and Weekly Plans", "value": "5g-daily-weekly-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/5g-daily-weekly-plans.html" }, { "title": "Hotspot Add-Ons", "value": "hotspot-add-ons", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/hotspot-add-ons.html" }, { "title": "Ultra Speed", "value": "speed-booster", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/speed-booster.html" }, { "title": "CreditSOS Riuh Raya! Campaign", "value": "creditsos-riuh-raya-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/creditsos-riuh-raya-campaign.html" } ] }, { "title": "Postpaid", "value": "postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid.html", "isGroupLabel": true, "childList": [ { "title": "Postpaid Plan", "value": "general-postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/general-postpaid.html" }, { "title": "Postpaid - Voice & Data Plans", "value": "postpaid-voice-and-data-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-voice-and-data-plans.html" }, { "title": "U Mobile Devices", "value": "devices", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/devices.html" }, { "title": "U Family 128", "value": "u-family-128", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-family-128.html" }, { "title": "U Mobile U Postpaid Plan", "value": "new-u-postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/new-u-postpaid.html" }, { "title": "U Postpaid Borneo Plan", "value": "u-postpaid-borneo-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-postpaid-borneo-plan.html" }, { "title": "U Postpaid Free Data Roaming And Free Roaming Incoming Call", "value": "u-postpaid-roaming", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-postpaid-roaming.html" }, { "title": "International Roaming Charges ", "value": "international-roaming-charges", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/international-roaming-charges.html" }, { "title": "Multi-Day Roaming Passes", "value": "multi-day-roaming", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/multi-day-roaming.html" }, { "title": "U Mobile Postpaid Boosters", "value": "u-postpaid-boosters", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-postpaid-boosters.html" }, { "title": "Ultra Hotspot 5G Promotion 28th Feb", "value": "ultra-hotspot-5g-promotion-28th-feb", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/ultra-hotspot-5g-promotion-28th-feb.html" }, { "title": "Auto Debit ", "value": "auto-debit", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/auto-debit.html" }, { "title": "Online Bill Payment Service", "value": "online-bill-payment-service", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/online-bill-payment-service.html" }, { "title": "Offline to Online Channel", "value": "offline-to-online-channel", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/offline-to-online-channel.html" }, { "title": "Giler Unlimited GX68, Hero P79, Unlimited Hero P99 and P139 Plan with Devices", "value": "u-mobile-giler-unlimited-gx68-hero-p79-unlimited-hero-p99-and-p139-plan-with-devices-terms-and-conditions", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-mobile-giler-unlimited-gx68-hero-p79-unlimited-hero-p99-and-p139-plan-with-devices-terms-and-conditions.html" }, { "title": "U Mobile Postpaid (U28, P38, P48, GX55, GX68, P79, P99 & P139)", "value": "legacy-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/legacy-plan.html" }, { "title": "Postpaid Add-On Pack (GX50, GX68, HERO P79, HERO P99 & HERO P139)​", "value": "postpaid-add-on-pack", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-add-on-pack.html" }, { "title": "Unlimited Hero P99 & P139 Postpaid Plan", "value": "unlimited-hero-p99-and-p139-postpaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/unlimited-hero-p99-and-p139-postpaid-plan.html" }, { "title": "Unlimited HERO Postpaid P78", "value": "unlimited-hero-postpaid-p78", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/unlimited-hero-postpaid-p78.html" }, { "title": "Music-Onz™", "value": "music-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/music-onz.html" }, { "title": "App-Onz™", "value": "app-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/app-onz.html" }, { "title": "Video-Onz™", "value": "video-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/video-onz.html" }, { "title": "24 Hour Roaming", "value": "24-hour-roaming", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/24-hour-roaming.html" } ] } ], "dropdownDefault": "/content/u-mobile/en/personal/support/terms-conditions/campaign/app-tastic-flash-giveaway.html", "breadCrumbs": [ { "title": "Terms & Conditions", "url": "/content/u-mobile/en/personal/support/terms-conditions.html" }, { "title": "Campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign.html" } ] }
  1. This App-tastic Flash Giveaway (“Campaign”) is organised by U Mobile Sdn. Bhd. (Registration No: 199101013657 (223969-U) (“U Mobile”) which commences at 00:00:00 on 18 March 2024 and ends at 23:59:59 on 31 December 2024 (“Campaign Period”).
  2. All entries received out of the Campaign Period will be automatically disqualified.
  3. By participating in this Campaign, you agree to be bound by all the terms and conditions below (“Terms and Conditions”).
  4. Campaign Eligibility
    1. This Campaign is open to all active new and existing U Mobile postpaid and prepaid subscribers (Corporate account not included). “Active” means able to make and receive calls.
    2. U Mobile’s employees, agencies, partners, and their immediate family members are not allowed to participate in this Campaign.
    3. U Mobile reserves the right to reject any entries or disqualify participants without assigning any reason.
    4. Participants who are below the age of 18 years old are deemed to have obtained the consent of their parents or guardians to participate in this Campaign.
  5. Campaign Mechanism
    1. To participate in this Campaign, you are required to:
      1. Step 1: Download the MyUMobile App
        1. Participants must be registered with a valid mobile number and email address.
      2. Step 2: Perform reward redemption
        1. Reward will be made available during “Flash Deals” 
        2. Grab the “Apptastic Giveaway” Deal on the Rewards page on app. 
        3. Go to My Vouchers on the MyUMobile App 
        4. Press Redeem deal button to confirm your submission. 
    2. The promotion is based on “first-come, first-served or while stocks last” basis. The reward is not transferable nor exchangeable and will only be issued to the winners as verified by U Mobile.
    3. When you complete the steps listed above, you will be deemed a participant in the Campaign. No entry form is required.
  6. Prizes
    1. The prizes are as specified in the following Table:
Prizes Quantity  Mechanics Number of winners
iPhone 14 Pro Max​ 1TB

3

 Every 5,000th successful redemption 3
iPhone 14 Pro 1TB 3 Every 3,000th successful redemption 3
Honor Magic VS 12+512GB 5 Every 4,000th successful redemption 5
    1. The prizes are given on “As Is” and “As Available” basis without express or implied warranty and are not transferable or exchangeable for cash, credit or rebate in full or in part. U Mobile reserves the right to substitute the prizes with another prize of similar value at any time without prior notice.
    2. Prize Fulfilment
      1. U Mobile will notify the winners of their entitlement to receive the prize via phone call or SMS or other method or medium it deems fit to notify the participants of their entitlement to receive the prizes. The prizes may be given out as follows (subject to U Mobile’s sole discretion):

        The winner is required to provide a valid delivery address for the delivery of the prize. Failure to provide a valid delivery address after two (2) times of attempted delivery arrangement will result in the forfeiture of the prize. Any winner whose prize has been forfeited shall not be entitled to any payment or compensation. U Mobile may at its discretion revise the prize delivery arrangement.
      2. The winner’s failure to provide the required details or information will result in the forfeiture of the prizes.
    3. The participants must ensure that their U Mobile accounts remains active throughout the Campaign Period and until the issuance of prizes. “Active” means able to make and receive calls.
    4. There is no limit on the entries for each participant for the transaction during the Campaign Period. However, each participant is only entitled to win one (1) prize throughout the Campaign Period.
    5. U Mobile reserves the right at its sole discretion to re-schedule any prize issuance without prior notice. The winners’ names may be published on U Mobile’s website, or any other method of communications U Mobile deems appropriate. Any prizes shown on U Mobile’s website, U Mobile’s social media pages, advertisements and Campaign materials are for photography or illustration purposes only.
  1. General
    1. U Mobile’s decisions on any matter relating to this Campaign are final and binding on all participants. If any matters arise which are not covered in these Terms and Conditions, they will be determined solely by U Mobile.
    2. U Mobile may change any of these Terms and Conditions including terminating or suspending this Campaign and extending the Campaign Period. Any such change will be announced on our website. It is the participants’ responsibility to check these Terms and Conditions on our website and if the participants do not agree to any of the changes, such participants must immediately cease participation in the Campaign.
    3. All prizes are accepted entirely at the risk of the participants. To the extent permitted by law, U Mobile excludes all liability in connection with this Campaign. All participants and if the participants are below 18 years of age, their parents, or guardians, agree to release U Mobile from and indemnify U Mobile against all liability (including negligence) for any personal injury or for loss or damage (including loss of opportunity), whether direct or indirect, special, or consequential arising out of participation in this Campaign.
    4. By participating in the Campaign, all participants:
      1. consent for U Mobile to collect, record, hold, store, use and disclose their personal information for purposes which are necessary or related to the participation in the Campaign; and
      2. consent for U Mobile to disclose or publish their personal information such as their names and identities and any general information that U Mobile sees fit about the participants in any media, marketing, or advertising materials; and
      3. grant U Mobile the absolute and unrestricted right to modify, use and publish any still or moving images of the participants for any promotional, marketing, commercial or other related purpose, without any payment or compensation.
    5. Any consents, indemnities, agreement, undertakings, representations, and warranties given under these Terms and Conditions by participants who are below the age of 18 years old are deemed to have been given by their parents or guardians.
    6. The subscription and use of U Mobile’s Postpaid or Prepaid mobile services are subject to U Mobile’s standard Postpaid or Prepaid Terms and Conditions and where applicable, these Terms and Conditions. In the event of any inconsistency, U Mobile’s standard Postpaid or Prepaid Terms and Conditions will apply to the extent of such inconsistency.
    7. The Campaign and these Terms and Conditions are governed by the laws of Malaysia. The participants agree that the Courts of Malaysia have exclusive authority over all matters arising from this Campaign.
    8. In the event of any conflict between the English and other language versions, the English version shall prevail.

 

 

Version: 27 March 2024

 

More Ways to Reach Out

Whether it’s through the MyUMobile App or social media, getting in touch is quick and easy.

MyUmobile App

MyUMobile App

Enjoy a better, faster and safer experience today!

Download App
Download App
Facebook

Facebook

Drop us your message on Messenger.

 

Chat now
Instagram

Instagram

Have questions? Feel free to DM us!

 

DM now
{ "siteTheme": "theme-personal" }
We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. Click ‘Proceed’ to enjoy optimal performance. View our Privacy Notice to learn more.
Proceed